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Ashley Furniture is a privately held company with over 75 years in business. We wouldnt be the Worlds Largest Furniture Manufacturer without those that make us One Ashley.
When you join the Ashley Furniture team you are joining the history and the future of furniture!
Position Summary :
The Ecommerce Customer Care Representative is responsible for providing excellent service to customers having issues with their online purchase primarily via phone and email.
This position will spend a majority of the workday listening to customer concerns and trouble-shooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind.
This position is responsible for learning and understanding all aspects of the online sales environment to be able to provide the most optimum service to our customers.
The Ecommerce Customer Care Representative will maintain prompt, efficient and accurate data entry to ensure customer satisfaction.
This position will exhibit superior customer service by gaining profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy.
This position will provide support and assistance to internal and external customers and have the ability to be self-motivated and to be persuasive with customers, while keeping customer satisfaction as a guiding factor.
Hourly Rate : Starting at $16.00 / hr
Primary Job Functions :
Professionally communicate with internal and external customers, such as end consumers, HomeStore staff, third-party vendors, etc.
throughout the business day using a variety of methods while simultaneously using the computer to take care of any concerns as requested by the customer.
complete post-delivery surveys; etc.
Accurately document all communication with the customer to ensure seamless service for the customer when multiple representatives are handling the issue;
documentation must be clear and concise so that any representative assisting the customer is able to pick up where the previous one left off.
Troubleshoot and resolve issues with defective product, damaged product, incorrect product, customer perception, etc., to determine the most appropriate method of resolution.
Handle customers and / or situations utilizing exceptional customer service, problem solving and negotiation skills to find the best possible resolution to ensure customer satisfaction while keeping company goals in mind.
Follow-up as needed to ensure proper resolution for customer satisfaction and retention.
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Requirements & Qualifications :
Last updated : 2024-05-14
Full Time
Wholesale
$38k-48k (estimate)
05/22/2024
06/05/2024
HUAIHAIZHONG, SHANGHAI
100 - 200
2020
CHARLES FRANKLIN SPANG
$10M - $50M
Wholesale
The job skills required for Customer care representative include Customer Service, Call Center, Problem Solving, Microsoft Office, Customer Care, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.