Recent Searches

You haven't searched anything yet.

61 Customer Care Representative - Call Center (FT) Jobs in Tampa, FL

SET JOB ALERT
Details...
OneTouch Direct
Tampa, FL | Full Time
$35k-45k (estimate)
2 Weeks Ago
USAA
Tampa, FL | Full Time
$49k-67k (estimate)
6 Days Ago
OneTouch Direct
Tampa, FL | Full Time
$35k-45k (estimate)
1 Week Ago
Southern Glazer’s Wine and Spirits
Southern Glazer’s Wine and Spirits
Tampa, FL | Full Time
$33k-42k (estimate)
5 Months Ago
PURCOR Pest Solutions
Tampa, FL | Full Time
$36k-45k (estimate)
1 Week Ago
Equiniti
Tampa, FL | Full Time
$47k-61k (estimate)
2 Months Ago
Hudson Management Services
Tampa, FL | Part Time
$32k-44k (estimate)
2 Months Ago
AdventHealth Medical Group West FL
Tampa, FL | Full Time
$40k-51k (estimate)
1 Month Ago
Humana
Tampa, FL | Full Time
$33k-42k (estimate)
6 Months Ago
PolicyScout TPA
Tampa, FL | Full Time
$40k-51k (estimate)
0 Months Ago
ValorVIP
Tampa, FL | Full Time
$31k-40k (estimate)
1 Month Ago
MCI Careers
Tampa, FL | Full Time
$33k-42k (estimate)
1 Month Ago
MCI Military Recruitment
Tampa, FL | Full Time
$33k-42k (estimate)
1 Month Ago
MCI Jobs
Tampa, FL | Full Time
$32k-41k (estimate)
5 Months Ago
ValorVIP
Tampa, FL | Other
$32k-41k (estimate)
3 Months Ago
OneTouch Direct
Tampa, FL | Full Time
$34k-43k (estimate)
2 Months Ago
MCI Jobs
Tampa, FL | Full Time
$57k-74k (estimate)
5 Months Ago
MCI Full Applicant
Tampa, FL | Full Time
$62k-82k (estimate)
2 Months Ago
MCI Careers
Tampa, FL | Full Time
$64k-83k (estimate)
1 Month Ago
MCI Jobs
Tampa, FL | Full Time
$44k-57k (estimate)
4 Months Ago
MCI Military Recruitment
Tampa, FL | Full Time
$33k-42k (estimate)
1 Month Ago
MCI Careers
Tampa, FL | Full Time
$33k-42k (estimate)
2 Months Ago
ValorVIP
Tampa, FL | Other
$31k-40k (estimate)
2 Months Ago
MCI Careers
Tampa, FL | Full Time
$34k-44k (estimate)
1 Month Ago
MCI Military Recruitment
Tampa, FL | Full Time
$34k-44k (estimate)
2 Months Ago
ValorVIP
Tampa, FL | Full Time
$32k-41k (estimate)
2 Months Ago
Bern's Steak House
Tampa, FL | Full Time
$35k-44k (estimate)
1 Month Ago
Customer Care Representative - Call Center (FT)
Southern Glazer’s Wine and Spirits
$33k-42k (estimate)
Full Time | Wholesale 5 Months Ago
Save

Southern Glazer’s Wine and Spirits is Hiring a Customer Care Representative - Call Center (FT) Near Tampa, FL

Job Title:
Customer Advocate
What You Need To Know:
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview:
The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
Primary Responsibilities:
  • Navigate customers through the process of submitting an order through the self-service portal.
  • Answer inquiries regarding customers' accounts.
  • Keypunch supplier and sample withdrawals.
  • Electronic imaging.
  • Research shortage and miss-shipped claims.
  • Process/enter orders and pick-ups.
  • Process winery direct orders.
  • Scan and index customer credit files into the imaging system.
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files.
  • Handle all salespersons changes at the beginning of each month.
  • Research returned mail with an incorrect address and make the necessary corrections.
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R.
  • Perform the job in accordance with company and departmental policies and procedures.
  • Perform other related duties as assigned.
Additional Primary Responsibilities:
Minimum Qualifications:
  • High school diploma or equivalency plus 1 year of experience.
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives.
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas.
Physical Demands:
  • Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator.
  • Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping.
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.
EEO Statement:
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$33k-42k (estimate)

POST DATE

12/15/2023

EXPIRATION DATE

06/04/2024

WEBSITE

southernglazers.com

HEADQUARTERS

MIRAMAR, FL

SIZE

7,500 - 15,000

FOUNDED

2000

CEO

WAYNE E CHAPLIN

REVENUE

$5B - $10B

INDUSTRY

Wholesale

Related Companies
About Southern Glazer’s Wine and Spirits

No matter which beverages you sell, we're here to help you sell more across the state. As the largest North American distributor, we have the capability to work with anyone from the largest retail operations to the smallest mom and pop shops. And always with an unparalleled dedication to customer service. So what's your pleasure? From the finest wines to the leading spirits brands, we're ready to keep you pouring.

Show more

Southern Glazer’s Wine and Spirits
Full Time
$65k-87k (estimate)
Just Posted
Southern Glazer’s Wine and Spirits
Full Time
$40k-49k (estimate)
Just Posted
Southern Glazer’s Wine and Spirits
Full Time
$36k-42k (estimate)
Just Posted