| EQ is excited to be seeking new talent to add to their Customer Care team, offering an opportunity for those who are curious about the financial services sector or seek to further their experience. This role also offers the potential for a career path at EQ by Equiniti. his role is fully Remote, hiring in PA, FL, TX, NJ, NY, ND, CT , IL & MI. We have Full Time and Contractor opportunities (Contract could last up to 5 months) Apply NOW!! Training starts as early as December 12th. Who We Are EQ and AST have joined forces. Together, EQ and AST in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ and AST together offer a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.astfinancial.com and www.equiniti.com/us. High Level Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to Shareowners in a timely, efficient, and professional manner. In this role, you will be interacting on the phone 100 % of the time with Shareowners, their representatives, and the investment community supporting activities against share positions. The nature of inquires received range from simple to complex and pertain to assisting Shareowners and other callers with account related service. Baseline knowledge of the Financial Services industry would be helpful, but not necessary - if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare you! Essential Functions/Responsibilities -
Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards. -
This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively. -
Candidates must be comfortable using technology working in multiple systems at the same time -
Performs research during and after calls as needed to resolve problems and inquiries -
May act as a back-up for inquiries from higher revenue and contractual clients -
Document call notes ensuring key data is accurately captured in system -
Must be flexible regarding both schedule and daily duties. -
Overtime hours may be required based on business needs with advance notice. -
Representatives must maintain required performance metrics: Required Preferred -
Associate or bachelor's degree or the equivalent combination of education, training or work is preferred but not required -
Previous Call Center experience Apply here: https://www.aplitrak.com/?adid=cGVhcnNvbi4xMjU2MC4xMjg2OEBlcXVpbml0aS5hcGxpdHJhay5jb20 |
