101 Call Center Representative Jobs in Tampa, FL
Safepoint MGA, LLC is Hiring a Call Center Representative Near Tampa, FL
PAID TRAINING! $20.00 per hour during and after training
Position internally known as a Personal Lines TraineeSafepoint Insurance is a Property & Casualty insurance carrier based in Tampa, FL.Why Safepoint Insurance
- Paid professional development! We offer a comprehensive training program to obtain a 4-40 license and develop your skills
- A supportive, professional, and collaborative team that promotes internal growth
- Competitive wages and employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more
- Ability to obtain and maintain insurance licenses in various states
- Passion for great customer service over the phone and in call center environments
- Strong punctuality and reliable attendance
- Ability to work independently in a fast-paced environment
- Previous call center and customer service experience required
- Previous Property & Casualty experience is preferred
- Proficiency with Microsoft Office products
- Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
- Results driven with strong problem solving and analytical skills
- Detail-oriented and exceptionally organized
- English and Spanish speaking and writing skills desired but not required
- Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
- Process corrections or adjust records when needed, following the appropriate company guidelines
- Maintenance of license with the Florida State Department of Financial Services
- Review incoming endorsement requests and/or email communications
- Review, organize, and forward information to be escalated for resolution as needed
- Adhere to the established productivity and quality metrics established
- Other tasks and projects as assigned
- Ability to use telephone and computer systems to communicate with and service customers
- Ability to use computer system to research information on risks
- Ability to prepare for, obtain, and maintain a 4-40 license, and reciprocal licenses in all required states
- Ability to handle 50-80 incoming phone calls per day
- Ability to reliably commute to the assigned office location
- Ability to adhere to regular attendance schedule on-site
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
- Market Competitive Wages
- Prof. Development and Educational Assistance Programs
- Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
- Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
- Company Paid Holidays
- Health Insurance
- Dental Insurance
- Vison Insurance
- Short and Long Term Disability Insurance (company paid premiums)
- Flexible Spending Accounts with Company Contribution
- Health Savings Accounts with Company Contribution
- Employee Life and AD&D Insurance
- Dependent Life and AD&D Insurance
- AAA Membership (company paid)
- Identity Theft Protection (company paid)
- Other Ancillary Insurance Benefit Programs
- And more…
#ZR
Job Summary
Full Time
$39k-49k (estimate)
02/06/2023
06/04/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Microsoft Office, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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