163 Customer Care Representative Jobs in Tampa, FL
Lennar Corporation is Hiring a Customer Care Representative Near Tampa, FL
US-FL-Tampa
Job ID: 2024-31586
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
ROT - TPU
Overview
Summary of Position Requirements
Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
ResponsibilitiesPrimary Duties and Responsibilities
- Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
- Contact homeowner within 24 hours and inspect calls within 72 hours
- Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
- Monitors business partners work for completion and satisfaction of repairs
- Completes minor home repairs; obtains customer's approval for completed work
- Monitors status reports for accuracy
- Expedites emergency repairs
- Assists in maintaining community standards
- Meets and greets homeowners during orientation walk
Education and Experience Requirements
- Minimum High School or GED required
- Minimum 2 years customer service experience required, preferably with a homebuilder
- Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
- Able to analyze problems, determine solutions, and produce desired outcome
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Excellent verbal and written communication skills
- Must possess professional attitude to represent company in a positive manner
- Valid Driver's License and good driving record
#LI-DG1
Please see job descriptionPI238498021
Job Summary
Full Time
Building Construction
$36k-45k (estimate)
02/08/2023
06/27/2024
lennar.com
MIAMI, FL
7,500 - 15,000
1954
Public
RICK BECKWITT
$10B - $50B
Building Construction
Related Companies
About Lennar Corporation
Lennar engages in homebuilding, financial services and real estate businesses.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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