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Customer service representative
ARTECH Chanhassen, MN
$40k-51k (estimate)
Full Time | Business Services 2 Weeks Ago
Save

ARTECH is Hiring a Customer service representative Near Chanhassen, MN

Job Title : Customer Service Representative

Duration : 9 months

Job Description :

Responds to consumer / customer inquiries via telephone or email to provide problem resolution regarding the organization's products and services before, during, and after a transaction, in accordance with the organization's service standards.

Roles and Responsibilities :

  • Typically, vocationally qualified but has limited work experience.
  • Will be assigned tasks and work following established procedures; uses existing, clearly defined procedures to solve routine problems.
  • Depends upon others for instruction, guidance, and direction : work is subject to review by others.
  • Developing skills in basic practices and procedures in one area through formal training.
  • Able to apply basic technical skills together with business knowledge to own work; handles a single task. Interpersonal skills.

Works cooperatively with others to achieve team goals.

Must Haves :

  • Processing incoming emails to generate RMA (Return Material Authorization) Service Requests in Oracle EBS database.
  • Provide the formal RMA Form (deliverable) to the customer / requestor via Outlook email.
  • Incoming / Outbound phone calls (as needed).

Bhakti Sharma

Bhakti.sharma@artech.com

973) 786-1406

Last updated : 2024-05-13

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-51k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

07/26/2024

WEBSITE

artech.com

HEADQUARTERS

READING, PA

SIZE

3,000 - 7,500

FOUNDED

1998

TYPE

Private

CEO

JEFFREY LEWIS

REVENUE

$500M - $1B

INDUSTRY

Business Services

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About ARTECH

Artech provides staff augmentation, program management, ERP and workforce and staffing solution.

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