SUMMARY:

The Strategic Account Manager (SAM) of Armstrong Supply Chain Services will provide daily support for key accounts that utilize services across multiple Supply Chain entities. The SAM will assume responsibility for the entire customer order lifecycle from order entry through invoicing and collections and drive operational execution and accountability across the Armstrong Supply Chain organization. The Strategic Account Manager (SAM) is responsible for establishing and nurturing strong relationships with key customers, recognizing expansion opportunities, and working with internal teams to fulfill customer requirements and will be the liaison between cross-functional internal teams and the customer to improve the customer experience.

KEY RESPONSIBILITIES:

• Function as primary contact for all day-to-day operations for strategic supply chain customers.
• Develop positive relationships with strategic supply chain customers.
• Input order information into Netsuite system and ensure timely billing and invoicing occur.
• Update customers on delivery timelines and shipment milestones.
• Keep track of customer metrics ensuring overall account health and profitability metrics.
• Take initiative in identifying growth opportunities, and engaging internal resources as needed to broaden the services provided to customers and grow revenue.
• Resolve client issues and concerns as they arise.
• Develop initiatives to promote customer retention and increase customer satisfaction.
• Prepare reports on account management status for internal Supply Chain stakeholders.
• Work closely with the Supply Chain sales team during customer onboarding to ensure a smooth transition of the relationship from sales to account management.

QUALIFICATIONS, SKILLS, AND APTITUDES:

• Bachelor’s degree in Logistics/Supply Chain, Business, or Quality preferred. Associate degree or 3-5 years of verifiable experience in a similar role.
• Minimum of 1-3 years of experience in a role consistent with those outlined above.
• Experience analyzing and improving supply chain data, information, and processes.
• High-level understanding of all aspects of supply chain processes.
• Exceptional ability to conceptualize large-picture projects and foresee challenges and needs to be addressed.
• Demonstrated ability to communicate and influence individuals at all levels of an organization.
• Commitment to organizational “DNA” and safety-minded culture.
• Self-starter, energetic, and passionate about roles and responsibilities.
• High integrity, can-do attitude, and exceptional work ethic.
• Sound decision-maker with the ability to set and deliver on priorities.
• Strong problem-solving skills.
• Process and results-oriented change management approach.
• Change agent, looking to enhance or improve upon existing processes.
• Excellent teamwork and interpersonal skills.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook).
• Must be able to read, write, and comprehend English.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and listen.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; bend, stoop, and reach occasionally.
• Ability to travel via airplane and car to visit existing and prospective customers and attend tradeshows and seminars when necessary.