PHONES – Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
VOICEMAILS – Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
GUESTS/VISITORS/CAMERAS – Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Watch lobby cameras for foot traffic or suspicious visitors.
CONTACT LISTINGS – Maintain a current contact listing for the agency and important numbers listing. This is a living document that needs updated often. A copy to be placed in IDHS Admin Asst MSTeams chat/files and distributed to all admins.
PACKAGE DELIVERIES – notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
COPY ROOMS – maintain each of the three copy rooms with paper and office supplies and maintaining copy machines.
SCANNING – scan old paper files into an online electronic software system.
VALIDATE PARKING – validate garage parking tickets when appropriate, via an online electronic software system.
MAINTENANCE REQUESTS – Submit maintenance requests via an online portal when maintenance requests to our IDHS area are submitted to the AA by staff.
IDHS CONFERENCE ROOMS – Maintain and update our IDHS conference room reservations via Outlook Calendar.
Possible future additional duties for a qualified applicant.
EVENTS – assist other administrative and agency staff with events as needed.
CONFERENCE CENTER RESERVATIONS – Ability to learn the State of Indiana's conference center room reservation form and system. Work with IDOA on special requests.
PROCUREMENT – office supply orders from Office Depot & breakroom supplies from Fastenal via Excel spreadsheet.
Required/Desired Skills:
Previous multi-tasking administrative assistant experience with strong written
communication skills and work as part of a team or independently.
Previous customer service experience in a customer-facing role with strong verbal communication skills.
Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed.
High School diploma or equivalent
Previous experience working in an administrative/clerical role (FTE or contract) for State of Indiana
Associates degree or administrative assistant certification and/or equivalent work experience.