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SUMMARY
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia has been developing and hosting complex, data intensive business applications for more than a decade. The company's management team has extensive experience in finance, data security, compliance, and business consulting which continues to fuel its rapid growth.
Aperia offers a competitive salary package and a great work environment with excellent people.
We have an immediate need for a Technical Support Representative to join our Compliance Center. We are seeking a highly motivated individual that will provide technical software/hardware and problem management support to our customers.
RESPONSIBILITIES
· Guide customers through the PCI assessment questionnaire
· Provide consistent quality service to our customers
· Handle inbound customer inquiries over the phone, chat or emails
· Identify customers’ needs, clarify information, research every issue and provide guidance
· Accurately enter customer details into database
· Use problem-solving ability to understand customer’s technical problems
· Provide timely follow-up to resolve customer’s inquiries
· Handle customer complaints respectfully and professionally
QUALIFICATIONS
· German fluency
· Customer service experience preferred
· Ability to multitask
· Excellent communication skills and phone etiquette
· Team player
· Skilled in Windows, all internet browsers and understanding of computer networks
· Enthusiastic with a willingness to learn, courteous and dependable with a great work ethic
· Must consent to background check and drug screen
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management.
Principals only. Recruiters please don't contact this job poster.
DO NOT contact us with unsolicited services or offers.
Job Type: Full-time
Benefits:
Weekly day range:
Work setting:
Application Question(s):
Experience:
Language:
Location:
Work Location: Remote
Full Time
Logistics Services
$37k-46k (estimate)
03/10/2024
05/14/2024
aperia.com
SACRAMENTO, CA
500 - 1,000
2001
ED FELICIANO
$50M - $200M
Logistics Services
Your success is our objective. We have more than a decade of service providing business intelligence solutions and applying extensive experience and knowledge to your business requirements. From its roots in the finance, banking, and the payments industry, Aperia expanded to become the preeminent provider of ETL, BI, and hosted solutions in a variety of industries. Aperia platforms scale with industry, processing massive volumes on time. The Software as a Service (SaaS) platforms support millions of end users creating billions of transactions per day, all with the speed and reliability require...d for business. The companys management combines more than a century in finance, business consulting, rapid growth, and governance, as well as business intelligence, the companys core function. Aperia knows that data holds power and providing the precision tools to release that power from data in any format is our passion, skill, and talent.
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The job skills required for Customer Support Representative (German fluency) include Customer Service, Call Center, Problem Solving, Communication Skills, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (German fluency). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (German fluency). Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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