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About Us : Voyage Canvas stands at the cutting edge of crafting personalized travel and event experiences. Renowned for our detailed focus and dedication to creating unforgettable moments, joining our team means being part of an innovative company that values excellence and creativity.
Location : Remote Type : Full-Time / Part-Time Department : Customer Service Overview : As a Travel Customer Support - WFH at Voyage Canvas, you'll be the heart of our client interactions, ensuring every touchpoint with our clients is handled with care, professionalism, and a personal touch.
This role is perfect for someone who is genuinely passionate about delivering exceptional customer service and has the ability to solve problems creatively.
Responsibilities : Provide first-class customer service, responding to inquiries, and resolving issues with a positive, client-first approach.
Handle bookings, modifications, and requests with precision and empathy, ensuring client satisfaction. Work closely with other departments to provide seamless service and resolve any client issues.
Monitor customer feedback and collaborate with the team to improve service levels. Maintain detailed records of customer interactions, transactions, and feedback.
Contribute to customer service strategy and process improvements. Qualifications : A degree or relevant experience in customer service, hospitality, tourism, or a related field.
Proven track record in a customer service role, preferably within the travel or hospitality industry. Strong communication skills, both written and verbal, with the ability to tailor messages to different audiences.
Flexibility to adapt to the dynamic needs of clients and the business. Why Voyage Canvas? Being part of the Voyage Canvas team means you're contributing to a culture of innovation, quality, and unforgettable experiences.
We offer a supportive work environment, opportunities for professional development, and the chance to make a real impact on our clients' lives. Powered by JazzHR
Last updated : 2024-05-22
Full Time
$56k-74k (estimate)
05/23/2024
08/22/2024
The job skills required for Customer support include Customer Service, Customer Support, Communication Skills, Flexibility, Innovation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support positions, which can be used as a reference in future career path planning. As a Customer support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support. You can explore the career advancement for a Customer support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
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Avoid helping customers at breakneck speeds.
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Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.