Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 8491
Full/Part Time: Full Time
Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date
Applications will be accepted through 11:59 PM CDT on 09/20/2022. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary
Salary Range: Up to $39,000/Annualized, commensurate with education, experience and qualifications.
Hours per Week
Non-Exempt Position: 40 hours per week.
Required Application Materials

• Resume is required.
• Cover Letter is preferred.

Essential Functions
Function:
To advise and provide consultation to computer users of various skill levels regarding the effective use of computer resources.
Scope:
Responsible for providing information to faculty, staff, students and various other user groups regarding computers and their usage.
Typical:
Required Qualifications

• Two years of coursework towards a degree in information systems or computer science from an accredited institution.
• Experience may be substituted for education on a one for one basis.
• Two years of experience in a computer-related field.
• Knowledge of a wide variety of personal computer hardware and software, including operating systems, common office applications, network connectivity and print services.

Preferred Qualifications

• Demonstrated skills in communication and diplomacy.
• Proficiency of a wide variety of personal computer hardware and software, including operating systems, common office applications, network connectivity and print services.

Working Conditions
Working Conditions:

• Standard computer lab environment.
• May involve some lifting and moving of computer related equipment or consumables.

This position will be primarily located:
On Campus: Primary work location will be on the Main and Downtown campuses.
Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Main hours of operation for the General Lab support is 7am to 7pm (Monday through Friday).
• Customer Support Analyst could be schedule at any 8-hour shift during that period.
• Must be able to work over the weekend, based on department needs.

EO/AA Statement
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.