124 Service Manager Jobs in Melbourne, FL
Anna's Air and Heat, INC is Hiring a Service Manager Near Melbourne, FL
- 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Training & development
Provides leadership and guidance to assigned team of technicians and ensures the team is operation within the company guidelines while conforming to state and local codes. Manages, coaches and develops direct reports to achieve performance goals and company objectives. Continually strives to find ways to increase revenue through relationship building and seeking open opportunities through new and current customer needs. Always operates in ethical manner and addresses employees and customers inn a ethical manner.
Essential Duties:
- Handle Customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Manages and provides guidance to service technicians and supervisors and participates in manager on -call/stand-by rotation a s dictated by policies and procedures. Ensures the team is operation within the guidelines of the company and in ethical ways,while conforming to state and local codes.
- Coordinates all HR related issues and participates in all hiring activities,including directly recommending candidates for hire.
- Conducts timely, complete and meaningful performance management conversations that help grow employee careers.
- Manages disciplinary measures when necessary, and conveys all critical issues to the owner.
- Demonstrates a proficient understanding of service reporting metrics to lead and manage the business results of the team.
- Maintains strong customer relationships and ensures service technician performance meets customer requirements through direct management and communication.
- Help generate sales proposals and identifies, maximizes and communicates all prefabrication opportunities.
- Provided technical assistance, invoice dispute resolution and accounts receivable feedback.
- Manages revenue goals as set in annual strategic planning.
- Monitors technician labor hours for efficiency and safety, and ensures work orders and time sheets are accurate.
- Reviews the technician reports each month and provides feedback to service technicians. Feedback includes highlighting areas where productivity needs to be improved and recognizing individuals for outstanding performance.
- Conducts monthly safety meetings with service technicians to help identify and develop policies and procedures for continuous aggressive improvement.
- Performs safety observations and ensures safety rules, polices, awareness and practices and followed, and corrective measures are implemented.
- Ensures that in the event of injury or incident all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy.
- Must possess required registrations, professional licenses and/or certifications as required by the position.
- At least 15 years experience in the HVAC Field with at least 3 years managing residential HVAC service.
- Excellent knowledge of HVAC installation and theory.
- Advanced knowledge of MEP systems, service processes, techniques and code requirements.
- Must be proficient in reading complex schematics and/or blue prints.
- Strong client-facing and communication skills.
- Excellent presentation and leadership skills.
Job Summary
Full Time
$81k-105k (estimate)
04/24/2024
06/23/2024
The job skills required for Service Manager include Leadership, Customer Relationship, Products and Services, Building Relationships, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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