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100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Must have a quiet and private workspace to remain HIPAA compliant
Must be on camera for trainings and as requested by managers
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.
The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include :
conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members
Self-report metrics successfully and regularly
Take requests for care management from patients, physician offices or imaging centers
Research issues regarding the certification process and forward to the appropriate parties.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Entry point into professional roles.
Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Minimum Experience required :
1 year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
1 year previous sales experience ideally preferred
phone skills
computer skills
basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
Must be able to type more than 30 words per minute
Customer Service Skills (history of customer service exp) preferred
Last updated : 2024-04-29
Full Time
$33k-42k (estimate)
03/26/2024
05/02/2024
hire-talent.com
Cedar, MN
<25
The job skills required for Customer service representative include Customer Service, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.