Akkodis is seeking a Network Customer Service Representative for a client located in Melbourne, FL . The Customer Service Dispatch Agents are responsible for handling Inbound and Outbound Calls, email, and an Incident Management Queue in a Call Center environment. The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.

Pay/Salary Range: $26.00/hr - $29.00/hr

Customer Service Representative job responsibilities include:

• Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.

• Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.

• Use software tools and procedures, check availability and assign field technicians to jobs

• Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).

QUALIFICATIONS:

• High school diploma or equivalent

• 6 years of call center and/or dispatch experience

•Networking technologies experience.

• Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.

We are open to working with professionals eligible to work in the US without sponsorship. Public Trust Clearance required to start.

If you are interested in this Customer Service Dispatch Agent job in Melbourne, FL then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Lauren Vargas at lauren.vargas@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.