Job Title: Office Manager

Location: Brentwood, Tennessee

Employer: Amwell Recovery

About Amwell Recovery:

Amwell Recovery is a leading outpatient Substance Use Disorder (SUD) and mental health treatment program located in Brentwood, Tennessee. Our mission is to provide comprehensive, compassionate, and evidence-based care to individuals struggling with substance abuse and co-occurring mental health disorders.

Job Description:

Amwell Recovery is seeking a dedicated and experienced Office Manager to oversee administrative operations and support the efficient functioning of our outpatient SUD and mental health treatment program. The ideal candidate will have prior experience in office management, preferably in a healthcare or mental health setting, and possess strong organizational, communication, and interpersonal skills.

Responsibilities:

- Oversee day-to-day administrative operations, including scheduling, billing, medical records management, and reception services.

- Coordinate and manage patient intake and registration processes, ensuring accurate and timely collection of demographic and insurance information.

- Verify insurance coverage and benefits for clients, including commercial insurance plans, and facilitate billing and claims processing in compliance with insurance regulations and billing guidelines.

- Serve as the primary point of contact for clients, families, and external stakeholders, addressing inquiries, scheduling appointments, and providing assistance as needed.

- Supervise administrative staff, including receptionists, medical records clerks, and billing specialists, providing guidance, training, and support to ensure efficient workflow and quality service delivery.

- Collaborate with clinical and medical staff to facilitate communication and coordination of care, ensuring seamless integration of administrative and clinical functions.

- Maintain accurate and up-to-date electronic health records (EHR) and other administrative databases, ensuring confidentiality and compliance with HIPAA regulations.

- Prepare and maintain financial reports, budgets, and administrative records, monitoring expenses and revenue, and identifying opportunities for cost savings and revenue enhancement.

- Implement and enforce office policies, procedures, and protocols to promote efficiency, compliance, and quality assurance.

- Participate in staff meetings, trainings, and performance evaluations, contributing to the development and implementation of program initiatives and quality improvement efforts.

Qualifications:

- Bachelor's degree in healthcare administration, business administration, or related field preferred.

- Minimum of 3 years of experience in office management or administrative leadership role, preferably in a healthcare or mental health setting.

- Knowledge of Substance Use Disorder (SUD) and mental health treatment services, including familiarity with treatment modalities, terminology, and regulatory requirements.

- Proficiency in medical billing and insurance claims processing, with experience working with commercial insurance plans and knowledge of insurance verification and authorization processes.

- Strong interpersonal and communication skills, with the ability to interact effectively with clients, staff, and external stakeholders.

- Excellent organizational and multitasking abilities, with the capacity to prioritize tasks, meet deadlines, and manage competing priorities in a fast-paced environment.

- Proficiency in computer applications and software programs, including electronic health record (EHR) systems, Microsoft Office suite, and billing software.

- Ability to maintain confidentiality, integrity, and professionalism in handling sensitive and confidential information.