The objectives of this position are to provide support to the payroll team, as well as perform administrative duties to assist the overall efforts of the organization. This role is also designed so that the person hired into this position is learning the necessary skills and knowledge base needed to move into a payroll coordinator role within 6-9 months of being hired. 

JOB DESCRIPTION/RESPONSIBILITIES
Answer phone calls and provide customer service support by directing the call to the Exodus team member who can best assist or by owning the call. 

This role requires extensive knowledge of the UKG software platform to provide technical support for all client system issues or questions. 

Assist payroll team members with payroll reconciliations throughout the payroll process to ensure accuracy of all employee and payroll information that is setup and processed within the UKG system.

Responsible for rapid response team ticket completion which includes handling payroll support tasks such as providing clients with requested reports, entering in New Hires, processing terminations, and handling the back office management for the payroll only clients.

Deliver payroll packets to local clients as well as ensure all UPS or Fedex packages are delivered in a timely manner for payroll.

Perform basic office management duties such as filing, ordering supplies, and greeting visitors.

Assist with administrative tasks revolving around ACA report mailing as well as quarterly and year end tax report mailing.

Provide other administrative duties as assigned.