Please Contact Mitchell Watson the General Manager at GM@hiecoolsprings.com or via phone call (801)791-6071

Job duties include but are not limited to:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.

• Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest

• Checks guest out of the hotel, preparing and explaining the bill.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner.

• Interaction with guest is in person and by phone.

• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Ideal candidate will have:

• Excellent interpersonal and communication skills, both in person and by telephone.

• Knowledge of Opera is preferred.

• Ability to learn multiple computer software and accurately input information into the systems.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up.

• Previous hotel front desk and hospitality experience is strongly preferred. Must be available to work weekends, days, evenings and holidays.