82 Help Desk Manager Jobs in Beach, FL
Amtex Enterprises is Hiring a Help Desk Manager Near Beach, FL
Responsibilities:
- Manage and supervise the service desk team, ensuring efficient handling of customer incidents and requests.
- Implement and maintain a tier-support system and ticket delegation process.
- Oversee the documentation of system and application changes.
- Continuously evaluate and improve the service desk ticket management lifecycle.
- Ensure prompt answering and logging of all calls during business hours.
- Manage the service desk platform and incident management module.
- Provide tier 2 and 3 support to customers as needed.
- Schedule resources for on-site and off-site technical support.
- Collaborate with staff to ensure smooth functioning of systems and applications.
Qualifications:
- Associate degree in computer science or information technology management preferred.
- Three or more years' experience in service management and technical support in a helpdesk environment.
- Strong customer service skills with the ability to communicate effectively.
- Proficiency in Windows-based PC troubleshooting.
- Excellent written and verbal communication skills.
- Knowledge of MS Office applications, Zoom, and basic database skills.
- Experience with IT Service Management systems.
- HDI or ITIL certification is a plus.
- Flexibility to work off-shift hours, including nights and weekends.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Help Desk Analyst.
Job Type: Full-time
Salary: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- 1099 contract
- Bonus opportunities
- Employee stock purchase plan
- Hourly pay
- Signing bonus
Experience level:
- 5 years
Schedule:
- Monday to Friday
Work Location: On the road
Job Summary
Full Time
IT Outsourcing & Consulting
$95k-121k (estimate)
03/22/2024
05/08/2024
amtexenterprises.com
SANTA CLARA, CA
25 - 50
1997
<$5M
IT Outsourcing & Consulting
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About Amtex Enterprises
We Have Placed The Right Talents Across Cutting-Edge IT Technologies Spanning a Broad Spectrum of Industries. Our SMEs have been placing IT consultants spanning plain vanilla to cutting-edge Information technologies across motley of horizontal and vertical domains and industries. We provide end-to end IT talent management solutions on contractual, permanent and direct hire basis to corporations. The upshot of our extended stint in the IT space has been our guiding light in offering value added IT services. We understand quite well the importance of human capital as the living assets of an orga...nization in establishing the core competence of any business. We have, over the period of time, honed our operational policies, standards, guidelines, procedures, processes and best practices aligned to the mission of providing the right talents to the IT needs of organizations. With its global delivery model and channel partners, Amtex has been a catalyst in providing the right talent in the design, development, implementation, testing, maintenance and support of various technologies spanning a wide network of industries and domains. Life Science Consulting Our association with [Bio]Pharmaceutical and Biotechnology organizations for over a decade to providing Clinical Research professionals including Clinical Trial phases I-IV has helped us to collaborate with the best Life Sciences talents cutting across any therapeutic space of Clinical Operations, data-driven analytics, SAS Programming, Statistics, Regulatory Affairs, Medical Writing, Quality Assurance, Drug Safety and Pharmacovigilance.
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The job skills required for Help Desk Manager include Help Desk, Customer Service, Service Desk, Technical Support, Computer Science, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.
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