Partnership Account Manager

Who we are:

AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.

The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250 clinical experiences. We’re breaking down traditional borders and building the future of healthcare education. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application. 

About the position:

At AMO, client relationships are our top priority. We are looking for a dedicated and personable account manager to drive revenue through the generation of new orders and maintenance of B2B accounts, serving as a main point of contact for our school partners. The Partnership Account Manager will report directly to the Institutional Partnerships Manager and is focused on managing, strengthening, and building US healthcare school partner relationships to obtain B2B account orders. As an account manager, you will work to satisfy client needs and requests, respond to queries in a timely manner, and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills, be sales & goal motivated, and customer service oriented. In addition to a completive salary, this role is eligible for a competitive commission plan based on sales generated that become fulfilled revenue for the company. 

The goal of this position is to drive revenue opportunities for AMOpportunities and ensure KPIs are being met by utilizing account based B2B sales strategies and bringing a business development, educational sales mindset to the position. The Partnership Account Manager will work closely with the Institutional Partnerships Manager and Customer Success Manager to grow and maintain partnerships with medical, physician assistant, nursing, and other healthcare schools in need of quality US clerkship, clinical rotation, and practicum placements for their students. You will also work closely with the operations and clinical recruitment teams with a focus on accelerating fulfillment of open requests and orders, including monitoring progress, improving processes, identifying needs, and providing customer with multiple options. You will also actively recruit clinical sites for open B2B requests, as needed. You will be responsible for maintaining accurate records in our CRM (HubSpot) and tracking our B2B request, order and fulfilment pipelines across multiple departments from initial customer request to confirmation of order, fulfillment of order, and invoicing of customer. You will also provide insight to internal stakeholders and help develop data-backed strategies and tactics to secure orders. You will assist with research-based tasks associated with the department development processes and take the lead to target, evaluate, and manage partnerships that drive revenue to hit sales and revenue objectives. 

While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama only.

Essential Functions: 

• Drive orders and revenue from a portfolio of school partnership accounts 

• Develop positive relationships with decision makers and key contacts

• Accelerate B2B account management-based sales for existing clients, implement strategies and tactics to grow accounts, increasing the number of orders and revenue per account with the goal of maximizing long-term profitability of each account

• Report on the status of partnership accounts and understand needs to accurately project future orders

• Identify and communicate potential for up sells and new opportunities

• Qualify school requests, submit proposals, and place orders

• Collaborate with internal teams at various stages of the sales, order and fulfillment processes to ensure the company meets clients’ expectations.

• Maintain accurate, detailed records in customer relationship management system 

• Collaborate with the clinical partnerships team to generate and connect new clinical site to school partners 

• Collaborate with the clinical partnerships team to actively recruit for open B2B clinical site requests 

• Attend internal team meetings as a thought-contributor

• Attend related top-level executive meetings with healthcare schools 

• Work closely with other team members to improve sales performance and identify opportunities for growth

• Build your market knowledge to gain insight into targeted schools to facilitate outreach and proactively identify pain points they may be facing around clinical placement, to offer solutions through the AMOpportunities clinical network and platform 

• Other duties as assigned

Education/Experience/Skills:

• Experience in B2B account management, sales, or business development in a competitive environment. Experience in the US healthcare education space is a plus 

• Background in medical education or understanding of the challenges US healthcare schools face in securing practicums or clinical rotations is preferred. 

• A relationship driven sales mindset that fosters genuine engagement and understanding of clients’ needs, aspirations and pain points leading to increased customer loyalty and sustainable revenue growth

• Ability to deliver excellent customer experience, resolve conflicts and provide solutions in a timely manner 

• Comfortable using data to inform processes 

• Detail oriented with strong writing skills and fluent in English 

• Good interpersonal communication skills with the ability to work effectively in a team setting 

• Proficient with CRM software ex: HubSpot/Salesforce 

• Proficient with technology including Microsoft Office & Adobe applications, specifically Excel, PowerPoint, Word, Adobe Sign, and Editing PDFs 

• Exceptional time-management, organizational skills, and the ability to prioritize multiple tasks

• Self-starter and results-oriented with the ability to focus on and meet deadlines and goals

• Bachelor’s degree in related field 

Bonus: 

• Experience selling to medical schools, colleges or universities 

• Former positions in medical education such as clinical director or clinical coordinator

• Cross departmental collaboration experience, ex: working with technology, marketing, and operations departments to reach goals 

What You Gain:

• Competitive base salary of 60,000 to $65,000 annually, with the ability to earn uncapped commissions to push your total compensation to $100,000
• Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits.
• A mission-driven work environment committed to a spirit of support, growth, and achievement
• Performance-based career growth opportunities
• A front-row seat for the exponential growth of a booming education tech company
• Work/life balance

Equal Opportunity Employer

 At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC. 

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