Exciting opportunity to work with a growing business! We are excited to be in a position of growth and adding new team members! Be at the beginning of an exciting future! Huge opportunities for advancement! Candidates must reside in the Phoenix, Arizona Metro Area.

This is an entry-level position responsible for calling patients to schedule past due preventative/wellness screenings. Communicating with patients if they are eligible for care programs.

Qualifications And Skills

• High School Diploma or equivalent.
• Minimum of one-year experience in a healthcare/medical office or health care Call Center required to include scheduling of medical appointments.
• Previous experience in a Healthcare customer/patient service role.
• Ability to multitask.
• Excellent organizational, interpersonal, and customer service skills.
• Must be proficient in Microsoft Office, data entry, knowledge of computer applications, scanning, faxing etc.
• Ability to work in a Metrics environment and Telephone Queue Monitoring System.
• Excellent telephone communication skills. This position is 100% phone calls. Candidates must be very comfortable on the phone.
• Ability to work in a high-pressure environment within deadline constraints.
• Prior work experience in call centers, customer service, prior medical terminology strongly suggested.
• Experience with computers with ability to type 30 wpm.
• Problem-solving skills with creativity.
• Positive, teamwork mentality. Though this position seems individual it is not, it takes teamwork to make sure the task is done through completion.
• Bi-lingual is always a plus but not a requirement.

Essential Duties And Responsibilities

• Handles in a professional, courteous, and timely manner inbound and outbound calls.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Scheduling of appointments must be in accordance with established Provider Scheduling rules.
• Attentively listens and screens calls to identify caller’s needs and provides guided assistance as needed, re-directs caller (if appropriate) to respective team(s)/Queue(s).
• Addresses callers needs which may include resolving issues and educating the caller.
• Representative escalates unresolved issues to the respective Management team.
• Representative works within defined parameters which define work expectations.
• Multi-tasks which include the use of multiple computer applications simultaneously.
• Updates required Patient Profile fields when necessary via appropriate Enrollment Change form.
• Meets established Departmental Metrics (Qualitative and Quantitative).
• Ensure respective voicemail messages are reviewed by 12:00 noon and end of day and addressed.
• Participate in Staff and Educational Meetings.
• Call and establish the lines of communication with patients from the provided patient list.
• Building a rapport with patients which makes them feel comfortable communicating and asking questions.
• Converting calls to appointments scheduled and/or enrollment of eligible care plans.
• Meeting outbound call and conversion goals as communicated to you by your direct supervisor.
• Maintaining a high outbound call volume without compromising building a relationship with the patients.
• Other duties as assigned.

Educational Requirements: High school graduate (GED equivalent).

Job Type: Full-time

Pay: $32,000.00 - $37,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Phone etiquette: 1 year (Required)

Work Location: In person