American Landmark Apartments is currently seeking an experienced and motivated Regional Support Specialist to support our residential communities located in Phoenix, AZ and Las Vegas, NV!

The District Manager is responsible for the successful operation of his or her properties and the satisfaction of the third-party owners with our services. Each District Manager accepts the challenge that American Landmark ‘s services must clearly exceed those of your nearest competitor; his or her success depends on it! 

RESPONSIBILITIES:

• Directly supervises the Assistant Manager, Leasing Professional(s) and Service Team employee for all departments. 
• Hiring and training of Property Managers and approving all on-site hiring decisions. 
• Approve operating and capital budgets for each property and submit to owners annually or as requested. 
• Scrutiny of on-site reporting to ensure accuracy and compliance. 
• Continually propose updates to policies and procedures to maximize property and employee performance. 
• Identify opportunities for third party management. The DISTRICT/REGIONAL MANAGER is responsible for a select group of owners that must be continually marketed. 
• Monitor the relationship between Vendors and their associates to insure strong hiring and nurturing practices. 
• Inspect properties on an on-going basis to ensure that policies are being followed  
• Approve payroll, bonus, and vacation requests.
• Coordinate all legal communications relating to on-site matters. 
• Conduct performance reviews with Property Managers annually and make annual compensation recommendations for all on-site staff. 
• Oversee new hire/employee files including initial records, salary history, counseling and evaluations. 
• Conduct annual resident surveys to measure resident satisfaction and identify areas for improvement. 
• Investigate all police and fire department incidents. 
• Review and forward all contracts for recurring on-site services and marketing efforts. 
• With consultation of the Marketing Manager, coordinate advertising and ad layouts for the properties.
• Coordinate reporting to third party representatives and President/Chief Operating Officer with consultation of the Marketing Manager, regarding advertising and ad layouts 
• Communications and reporting to President, Chief Operating Officer and third party representatives. 
• Remain informed regarding community issues that might affect property operations. 
• Assist the President and Chief Operating Officer with special assignments. 
• Abide by American Landmark handbook and policy manuals. 
• Comply and uphold all Fair Housing standards.

QUALIFICATIONS:

• College degree helpful but not required. 
• The Certified Apartment Manager (CAM) certification is highly recommended for this position. 
• The willingness to deliver excellent customer service as an important part of the community team providing a high-quality living environment. 
• A team player with a positive attitude is a must. 
• Awareness of community curb appeal, maintaining work area and office area in a clean and orderly manner. 
• Wear and maintain assigned uniforms and abide by uniform policy. 
• Always maintain professional appearance and attitude. 
• Must have working knowledge of Microsoft Office, the Internet, and YeildStar management software. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

COMPENSATION:

• Competitive compensation package with comprehensive benefits package and bonus system 
• Two weeks’ vacation per year 
• Sick time 
• Medical Insurance, Life Insurance, Dental and Vision Plan 
• Short and Long-Term Disability 
• 401K Retirement Plan w/ match 

Background & drug screening are a requirement. 

We are an equal opportunity employer.