ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Case Manager will perform as the case manager on Support Services for Veteran Families (SSVF) program cases. The Case Manager will be responsible for providing a case management plan that will include the provision of housing placement services, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of “at-risk” families. The case management objective is to stabilize the family to gain or retain permanent housing, and to reinforce self-sufficiency to ameliorate the possibility of the veteran families going into homelessness. Will be required to perform data entry information into the HMIS & Client Tracking system.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Addresses the needs of “at-risk” veteran families to achieve stability in gaining or retention of permanent housing.
• In collaboration with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same.
• Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services.
• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts for all expenses.
• Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence, statistical reports, etc.
• Responsible for achieving the goals assigned and must be prepared to provide corrective action plans for the same upon request from the supervisors.
• May participate in preparing documents, reports, literature, or presentations.
• Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
• Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.

JOB REQUIREMENTS

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred.
• Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience.
• Must have transportation and a valid Texas driver’s license.
• Must also provide proof of current vehicle liability insurance.
• Must pass a drug test and background record check.

ESSENTIAL FUNCTIONS - Duties that meet the American with Disability Act (ADA) definition of essential functions.

• Addresses the needs of “at-risk” veteran families to achieve stability in gaining or retention of permanent housing.
• In collaboration with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same.
• Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services.
• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts for all expenses.
• Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence, statistical reports, etc.
• Responsible for achieving the goals assigned and must be prepared to provide corrective action plans for the same upon request from the supervisors.
• May participate in preparing documents, reports, literature, or presentations.
• Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
• Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.

BENEFITS

• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• Employer provided life insurance
• Starting pay is $16.36/hour with a 5% salary increase after completing 6-month probationary period.
• 14 paid holidays

Employer reserves the right to hire the most qualified person if no applicants meet minimum qualifications.

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.