Are you dedicated to providing outstanding client service and efficient in handling case details in the legal field?

Do you possess strong communication skills and the ability to work closely with lawyers and administrative staff to ensure client needs are met?

Can you manage case files, coordinate with all parties involved, and support our legal team without direct supervision?

Are you organized, empathetic, and capable of contributing to our clients’ positive experience with our firm?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

**RECRUITERS DO NOT CONTACT**

At Cofer Luster Law Firm, PC, located in the heart of Fort Worth, TX, our mission is to provide diligent and compassionate legal defense for those facing criminal charges: federal offenses; sexual-related charges, assault; etc. Our firm is in a pivotal phase of enhancing our client experience, especially focusing on the critical first 100 days following intake. We are committed to improving the lives and outcomes of our clients through meticulous case management and empathetic engagement. As part of our dedicated team, you will play a crucial role in managing and enhancing the client journey, ensuring every individual we represent feels supported and valued throughout their legal process. In this transformative period, your expertise will be instrumental in shaping the future of our client relationships, creating lasting impacts that extend beyond the courtroom. Your work will directly contribute to a legacy of justice and empathy, marking a significant difference in the community we serve.

The need for a dedicated Case Manager at Cofer Luster Law Firm, PC has never been more critical. As we navigate through a significant phase of growth and refinement in our approach to client service, the role of the Case Manager becomes the linchpin in our efforts to streamline communication, enhance client satisfaction, and maintain the highest standards of legal advocacy. This role is designed for someone who thrives on challenge and is passionate about making a real difference in the lives of those we represent. Your ability to manage complex cases, communicate effectively with clients, and contribute to our mission of providing top-tier legal defense will set the foundation for our continued success and the well-being of our clients. Join us in this vital capacity, and be a part of a dynamic team that values innovation, compassion, and excellence in every aspect of our work.

What You’ll Do:

• Case and Calendar Management: One of the most important aspects of this role, oversee case-related calendar and collections communications, ensuring meticulous organization and timely follow-ups.
• Client Journey Management: Take charge of the client journey from intake to case closure, focusing on creating a positive experience during the crucial first 100 days and beyond.
• Team Leadership: Work closely under the supervision of James Luster, contributing to the team's efforts in managing cases effectively.
• Process Improvement: Play a key role in improving our client-facing processes, focusing on enhancing client communication and overall experience.
• Client Communication: Manage all client-facing written communication, ensuring clarity, empathy, and professionalism in every interaction.
• System Organization: Maintain and organize system files for the firm, ensuring efficient access and management of case information.
• KPIs:
  • 30 day minimal outreach requirement to all clients
  • 24-hour timeline to respond to client queries 
  • Providing all clients with the appropriate case closure packet information
• Client Communication:
• Completing exit/closing procedure:
• Exit interviews completed with all clients immediately following disposition of the case
• Additional:
• Managing the case-related calendar
• Handling collections communications

What We’re Looking For:

• Balancing the critical combination of client-centric attention to detail but also administrative attention to detail - not sacrificing one for the other
• A critical thinker who can solve complex problems.
• Written communication skill is paramount and extraordinarily high in this role.
• 1 - 2 years client engagement experience (of course, actual case manager in a legal setting would be great, but certainly not preferred).
• Empathy, integrity, and professionalism in client interactions, with a commitment to providing exceptional service.

Perks/Benefits:

• Retirement: 401K plan with 6% match after 1 year of service.
• Health: Monthly cap towards a health plan of your choice in the marketplace.
• PTO: Generous PTO plus standard federal holidays.
• Salary: We are committed to offering competitive compensation that aligns with the expertise and experience our candidates bring to the table. For the role of Case Manager, the salary range is $43,000 - $55,000 annually, commensurate with experience and qualifications.

Joining Cofer Luster means becoming part of a team that values transparency, dedication, and compassionate legal defense. Our ethos is built around providing the best possible outcome for our clients while supporting our team members' growth and well-being. With a focus on continuous improvement and community impact, we offer a unique opportunity to contribute to meaningful work that extends beyond traditional legal representation - come be part of something bigger.