Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture?

Answer yes to any of these and you'll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world demands that will transform our customers' experiences in ways we can't even image yet.

We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Amazon Robotics Learning Experience and Technology (LExT) team is seeking a uniquely talented and highly motivated Senior Technical Program Manager to own learning technology related initiatives that support our continued growth and expansion.

This role will manage the small and mighty Learning Systems and Innovation team and is responsible for recognizing business problems, defining technical learning program strategy and technology product solutions.

The ideal candidate will be an independent, collaborative, customer obsessed and hands-on Technical Program Manager, who is comfortable working in highly ambiguous and fast paced environments.

You will bring technical strength, business acumen, and have strong written / verbal communication skills to be able to interact with our partner teams, project stakeholders and senior business leaders.

This role encompasses some product management responsibilities including, but not limited to, driving customer relationships and product strategy for our growing learning technology ecosystem.

You will be responsible for owning the Global Robotics University product vision and delivering . This ecosystem includes a Content Management System at its core with integrations and interoperability with one or more content delivery platforms (ie : Learning Management System accessed on diverse field of client devices.

This is a fantastic opportunity to work with stakeholders and partners both internal to Amazon Robotics as well as within the Amazon fulfillment network.

Business problem, program strategy, and technology product solutions may not yet be defined and the ideal candidate must be able to deliver independently with limited guidance.

This role will own a large global platform and manage the lifecycle of complex cross-functional technology initiatives including integrations with other systems.

The right candidate understands risks and implications to the team caused by technical complexity and must be able to drive simplification, efficiency and balance tradeoffs with existing engineering and architectures to unblock innovation and speed of delivery.

Further, the candidate should be able to distill these risks and effectively communicate to the team and appropriate stakeholders to lead mitigation efforts.

Being able to find a path forward in difficult and complex situations is a must.

Key job responsibilities

• Works with the customer to understand their problems / challenges and aggregates them into comprehensive use-cases and possible solutions
• Act as an authority when none exist (within technical systems domain)
• Build and manage an enumeration of all services that are essential to LExT goals, align to service-specific use cases that support goals, further enhancing that list with the specific technical requirements that must be met for the service to fully support goals
• Define service agreement(s) between LExT and other internal technical service providers (ie : LMS technical team)
• Ability to influence without authority
• Manage project plans in project management tools and communicate project status to various stakeholders
• Communicate ecosystem roadmap updates to stakeholders and customers
• Accountable to the customer for delivery of promised product value
• Collaborate with other teams (e.g. devs, business, UX, other internal service providers) and relationship building
• Accountable for vendor relationships as necessary

A day in the life

Our team members are expected to listen attentively with intention to understand and speak candidly. Conversations start with our customers and stakeholders, and work backwards to collaborate with our development teams in the organization.

Our team members seek diverse perspectives and use that insight to respectfully challenge decisions. We push ourselves and our development teams to accomplish more with less.

We think big and do not sacrifice long-term value for short-term results. Your success on the team will be measured on ROI (known as entitlement), customer and stakeholder satisfaction, as well as effective oversight of our learning technology ecosystem's committed benefits.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include : 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3.

Paid Time Off (PTO) 4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you're passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Amazon Robotics Learning Experience and Technology (LExT) team is responsible for the end-to-end technical documentation and training development for all AR products deployed in the fulfillment networks.

AR LExT's mission is to empower Amazon Robotics and its customers worldwide by creating a learning ecosystem through multi-modal delivery of knowledge enriched by learner analytics and data-driven decisions.

By providing the right learning at the right time, localized and evaluated for performance, we enable safe and efficient decisions, driving high standards and global scalability for successful AR solutions engagement.

We are comprised of three main verticals : Products, Safety, and Enablement.

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Austin, TX, USA Boston, MA, USA Seattle, WA, USA

BASIC QUALIFICATIONS

• Bachelor's degree in a technical field
• 5 years of technical program management experience
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience in building and driving adoption of new tools
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience with ticketing systems, agile methodologies
• Experience identifying business opportunities and leading product development start to finish, with experience driving prioritization consensus across business units and serving as a liaison between customers and engineering
• Experience communicating with technical and non-technical stakeholders at all levels through written papers, organizational communications, and business cases
• Collaborative customer relationship skills including the ability to discover true requirements, underlying feature requests, recommend alternative technical and business approaches
• Project / Program management execution, ideally in end to end delivery of a cross-functional, high-impact initiative

PREFERRED QUALIFICATIONS

• Master's degree
• Experience building and managing web applications with a global audience.
• Experience in an operational environment developing, fast-prototyping, piloting and launching learning and analytic products
• Familiarity with Javascript, Python, Java, AWS solutions including Lambada, RDS, CDK, Git, and React framework
• Experience working with system architectures, optimization, system dynamics, system analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,900 / year in our lowest geographic market up to $254,500 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Last updated : 2024-03-23