The mission of Alum Rock Counseling Center (ARCC) is to heal families and inspire youth to reach their full potential. For 49 years, ARCC has provided a wide range of behavioral health counseling and school-based support, designed to promote health equity & educational equity, and ensure that high-risk youth stay safe, in school, and drug & violence free. The agency supports a predominantly Latinx (84%) population in underserved schools and neighborhoods throughout Santa Clara County with a focus on the high-need area of East and Central San Jose. ARCC staff provide services to youth and caregivers who otherwise might struggle to afford and/or access quality care. In 2022-23, the agency served 11,000 individuals, through 13 different programs, including individual and family counseling, substance use prevention education, youth mentoring, family reunification, parent training/support, and services in 30 high-need schools.

We have 85 full-time employees and dedicated volunteers that make our program run. ARCC provides the opportunity to interact with youth and families within different departments and programs of the agency. We value integrity, honor, respect, diversity, compassion, and empathy. We work together as a team. Our employees love the work they do here because they can see the difference it is making in the community and in the life of each individual.

Program Summary:

Pursuing a vision where every youth belongs, chooses the support they need and thrives, allcove is developing an innovative network of integrated youth mental health centers designed with, by and for youth that reduce stigma, embrace mental wellness, increase community connection and provide access to culturally responsive services. allcove centers are anchored in a model of care that considers the holistic needs of young people. We welcome young people between the ages of 12 and 25, providing a place to take a moment of pause and access a range of services that include mental health, physical health, substance use, peer support, family support, and supported education and employment. allcove services aim to improve young people's mental, physical and social wellbeing by providing high quality, integrated, age-appropriate care for young people and their families who are facing challenges related to relationship breakups, bullying, depression, anxiety, substance use, sexual or gender identity, or other mild to moderate issues. allcove centers are designed to create meaningful, positive experiences for every young person who comes through our doors. For more information, please visit allcove.org.

Position Summary:

The allcove Receptionist will provide general office and clerical support for the allcove site. The Receptionist will be the face of our allcove site to youth and young people, staff, and the community; responsible for greeting visitors as they enter or call, and providing direct support for allcove site needs. As the initial point of contact for the allcove site, the Receptionist is critical to how allcove is perceived and welcoming of all youth, young people, families, and community members, and must conduct themselves at all times with integrity, professionalism, and a positive, courteous, attitude. The Receptionist will support young people seeking services in allcove by building trust and engagement and orienting them to allcove and the allcove care team. The allcove Receptionist is supported and supervised by the allcove Program Manager I in fulfilling role duties and when guidance is needed around role clarity. This position will be based out of the Palo Alto allcove site, and requires in-person work Mondays to Fridays between 10am – 7pm, and flexibility for evenings.

Essential Job Functions:

• Performs initial orientation support ensuring a welcoming, inclusive, and youth-friendly experience for young people (ranging in age from 12-25) as they engage with the allcove center.
• Greets young people professionally and courteously creating a safe welcoming space for all
• Keeps a professional and courteous demeanor towards staff, young people, community members, partners, etc.
• Answers incoming calls and transfer callers to appropriate personnel
• Directs referrals to allcove services to the proper allcove care team or community partner
• Assists young people with completion of forms, intake questionnaires, and initial screening or assessments as needed.
• Works collaboratively with the allcove care team to provide general day-to-day administrative office tasks
• Supports and assists with executing various events or activities at the site, as needed
• Manages and coordinate allcove office activities and events including orienting new young people, visitors, and community partners
• Maintains order and cleanliness of common areas, including the entrance area, kitchen, and conference room
• Maintains order of supply room, including making copies of all forms
• Runs errands, including picking up food for staff lunches, meetings, special events; purchasing stamps and mailing packages at the post office; picking up printing projects, etc.
• Prepares the meeting/conference room (including refreshment and projector setup)
• Open/close the allcove site
• Provides crisis support in collaboration with allcove care team
• Has fun and role models positive and healthy behaviors while ensuring all young persons served are supervised and safe at all times
• Builds and maintains an authentic relationship with young people and supports their engagement and participation in center services
• Collaborates with the Youth Advisory Group (YAG) to ensure allcove center messaging and services are tailored and targeted for young people in Santa Clara County
• Presents a positive image of allcove in the community. This includes but is not limited to abiding allcove, Alum Rock Counseling Center, and County of Santa Clara policies and procedures
• Assist in the execution of the allcove contract and support program in meeting funding requirements
• Work closely with the allcove team to manage program statistics and program materials
• Completes and maintains related records and documentation and participates in data collection
• Maintains confidentiality and security of organizational, proprietary records, client files, and information at all times
• Maintains appropriate site visitor tracking, client data collection, and complete required paperwork within expected timeframe
• Administer, collect, and compile evaluation data as required by program needs and funding sources
• Understand and adhere to the laws governing child abuse reporting (with support from supervisor and allcove care team)
• Participates in supervision, team meetings, youth meetings, and organizational check ins, as well as trainings necessary for professional development and required for the agency or its funding sources
• Perform related duties for the benefit of the agency, as assigned by supervisor

Skills and Abilities:

• Able to establish rapport and maintain authentic relationships with young people.
• Able to work independently and as a positive member of the team.
• Broad knowledge of social, mental health, and substance use services available in the community.
• Knowledge of systemic issues and risk factors facing marginalized groups in the County of Santa Clara: including LGBTQIA, BIPOC, juvenile justice involved youth, undocumented young people. etc.
• Experience working with diverse ethnic/cultural backgrounds.
• Demonstrated problem solving, decision-making skills, and ability to multi-task; ability to gather and process information to support the organization and its team.
• Strong communication skills; ability to speak, listen, and write clearly, thoroughly, and professionally.
• Demonstrated organizational and time management skills, accountability, reliability, and punctuality.
• Ability to work independently and show initiative, as well as be part of an inter-disciplinary team.
• Basic computer skills: experience with Microsoft Office, Excel, PowerPoint, and Outlook.
• Demonstrated initiative and seeking out responsibility.
• Organized and detail-oriented, with the ability to work well under pressure.
• Prompt and reliable with a willingness to learn.

Qualifications and Experience:

• AA or BA from an accredited college or university preferred.
• At least two years’ experience in an administrative support role required. Experience in a community-based services agency is preferred.
• Bilingual (Spanish/Vietnamese/Mandarin) preferred.
• Experience working with young adults with mental health issues.
• Lived experience of mental health and/or substance use issue.
• Experience operating and troubleshooting office equipment, particularly printers, copiers, and faxes preferred.
• Understanding of confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
• Strong understanding of Child and Adult Protective Services rules and regulations, HIPAA, mandated reporting, and limits of confidentiality preferred.
• Ability to work flexible hours, including evenings and weekends.
• Ability to lift up to 25 lbs.
• Fingerprinting and background checks as required by the Department of Justice and FBI.
• TB clearance required.
• Valid driver’s license and insurance.
• Proof of COVID vaccine and booster, highly recommended