OVERVIEW

There couldn’t be a better time to join Retail Operations as we look to support the rapid expansion of Alo stores around the world. This team is at the forefront of this growth and is responsible for designing and implementing a world-class customer service model, simple yet elegant store processes, and leading-edge systems to delight our customers.

RESPONSIBILITIES

• Design and optimize store tools, processes, and systems to unlock operational excellence in our stores
• Gain deep understanding of store processes, system architecture, and complex data sets
• Define and translate business requirements that enable simple and efficient store operations
• Create and manage detailed cross-functional project implementation plans, managing issues/risks, project timelines, scope, and resources
• Design pilots and quantify results through KPIs, success criteria, and field feedback
• Plan and execute full rollouts of new solutions, in partnership with other HQ partners and internal Retail Operation teams
• Proactively identify areas to optimize store operations, quantify benefits, and gain alignment to drive projects forward
• Additional responsibilities as assigned to support broader Retail Operations function

QUALIFICATIONS

• Bachelor's Degree in Business, Operations Management, or Engineering degrees preferred
• 5 years of experience in HQ retail operations or management consulting
• Strong critical thinking, organizational, and analytical ability with impeccable attention to detail
• Experienced in project management tools and methodology
• Proven communication skills with cross-functional partners and executive audiences
• Self-starter with strong desire to spend time in stores understanding stakeholder impacts
• Ability to travel to Retail Store locations up to 50%

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