Position: Operations Manager Corporate
Classification: Full-time, Regular, Exempt
Office Setting/Location: In Office 5 days a week in LA Office
Salary: $79,500 - $95,000

Overall job purpose or summary of the job

This position is primarily responsible for supervising day-to-day operational needs of assigned team within Corporate department.

Essential functions of the job

• With support and advice from other colleagues e.g. HR, Finance and US Management Team, responsible for managing the full range of people issues for those in assigned team.
• The people issues include, but are not limited to:
• Recruitment and selection
• Onboarding and induction
• Performance management, including confirmation of position meetings and reviews, objective setting, appraisal, performance improvement, identifying outstanding performers, managing underperforming employees
• Managing the attainment and maintenance of high standards of work
• Recommendations for salary reviews and bonus
• Recommendations for promotion
• Professional and personal development, including identifying specific training needs and sourcing learning interventions to close the gaps
• Continuous improvement in motivation and levels of employee engagement
• Managing leavers to maintain high levels of service delivery to internal and external customers, and
• Timely and accurate record keeping on all people issues.
• Ensure that all team members develop and maintain beneficial working relationships with key suppliers and clients, ensure individual client or supplier programs and commercial agreements are supported and adhered to. Participate in office-based and off-site client or supplier meetings including presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary.
• Build positive team environment by ensuring fair distribution of workloads within the team and managing all employees to effectively fulfil their job roles.
• Proactively seek ways to improve functionality of assigned team within Corporate department and suggest ideas for improved practices companywide.
• Work with Corporate Senior Management to implement and monitor company and departmental objectives and strategy.
• Lead by example by showing professionalism at all times and promoting positive working relationships with all levels of employees across the Corporate team and other TAG groups and departments.
• Monitor bookings and ensure all team members are utilizing all TAG systems to the full potential.
• Bring to the immediate attention of Operations Director, any areas of concern or potential problems and ensure departmental compliance to all divisional and Group policy, procedures and practices.
• Focus on increasing profit margins for the assigned territory.
• Work closely with Corporate Supervisors to ensure the maximum productivity levels and adherence to TAG policies and procedures.
• Adhere to PCI regulations in accordance with Company policy.
• Manage key client accounts, when necessary.
• Ensure that the office is kept up to the TAG high standard.
• Process any administrative tasks/queries including accounting queries, promptly and accurately.
• Maintain up to date knowledge and understanding of industry conditions relevant to the respective function. Act on any significant developments and opportunities or threats accordingly.
• Demonstrate and reiterate the importance of attention to detail so that errors in assigned team are reduced and kept to a minimum.
• Run booking checks in the GDS systems to ensure no potential lost profit.
• Run checks in TAG desktop to ensure TAG PSP program is supported.
• Monitor incoming client requests to ensure the team delivers timely and effective responses.
• Promote all potential new business leads to other global offices.
• Continue to strengthen client and supplier relations ensuring regular contact regarding service levels.
• Work with Commercial Team to assist in seeking new potential clients.
• Positively promote TAG to assist with future growth and development of the business.
• Perform other duties as assigned

Education, experience and skills

• Bachelor's Degree in Business Management/Administration or related field (preferred) OR in lieu of education credentials, equivalent combination of education and directly related experience.
• 5 years of relevant experience within a travel agency
• 2 years of experience in a management capacity (5 years preferred)
• Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
• GDS experience (Galileo preferred)
• Versed in booking flights, hotels and good understanding of published airfares (preferred)
• Experience handling VIP clients, touring, and/or group travel (preferred)
• Ability to problem solve unconventional and common issues and to promote and enforce safe work practices.

Job Type: Full-time

Pay: $79,500.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Do you have Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues?
• Does the salary range meet your expectations?

Education:

• Bachelor's (Preferred)

Experience:

• Travel agency: 5 years (Required)
• Management: 2 years (Required)
• GDS: 5 years (Required)
• Travel Industry: 5 years (Required)

Ability to Commute:

• Los Angeles, CA 90024 (Required)

Ability to Relocate:

• Los Angeles, CA 90024: Relocate before starting work (Required)

Work Location: In person