Operations Manager

Full-Time, Non-exempt

Reports to: CEO

At Ellae’ Lisque’, we are looking for an Operations Manager to lead a high-performing team to complete tasks, you will have overall responsibility for all aspects of office operations. This is a high-visibility role, creating exceptional customer experiences. You are accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease. This requires a constant balancing of priorities, including strategic, operational & leadership excellence and an authentic approach. You must be a role model for our company, our customer first mentality and our culture. If you have a passion for operational excellence in all its diverse forms and the adaptability to remain fluid to ever-evolving fashion dynamics, this is an opportunity for you.

Qualifications:

• Must be at least 18 years old
• Must have a High School diploma or equivalent
• Must be willing and able to work all shifts and some overtime as needed
• Excellent Customer Service Skills
• Working knowledge of Microsoft Office suite: Word, Excel, PowerPoint
• At least 2 years of management experience
• At least 2 years of retail experience
• At least 1 year of Shopify experience
• Excellent written and verbal communication skills
• Ability to lead, communicate, present and influence at all levels of the organization
• Strong organizational skills, excellent listening skills, strong negotiation and presentation skills and a keen attention to detail
• Strong attention to detail.
• Ability to lift heavy objects.
• Ability to adapt to a fast-paced entrepreneurial environment
• A high comfort-level in a fast-paced environment
• Ability to handle data with confidentiality
• Exceptional organizational and time management skills

Physical Factors

• Primarily standing with bending, twisting, reaching, pulling, walking, and lifting up to 50 pounds
• Picking, pulling, and packing orders and counting inventory
• Typical Working Conditions will include inside work at the corporate office or onsite at facility warehouse

Equipment Used:

• Personal Laptop
• Copier/Printer/Office Telephone
• Mail Postage Meter
• Cell phone (employee’s personal cell)

Essential Job Responsibilities:

Customer Support:

• Championing and modeling our mission, vision, and values
• Committed to exceptional customer service.
• Provides superb and fast Customer service via email, social media, text, and phone.
• Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
• Resolves issues to avoid escalations.
• Fulfills orders, exchanges, and returns.

Forecasting:

• Develops sale opportunities based on products, inventory volume, ROI and selling power.
• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs, and resources

Market Research:

• Studies the market to stay ahead of what is coming to the indie fashion industry as it pertains to marketing, fashion trends, competition, and anything else that is relevant to the company’s growth.

Team Management:

• Manages Customer Service team.
• Assure all policies are met.

Goal Forecasting:

• Assures weekly sales and growth goals are met.

Meetings with CEO:

• Conducts weekly reporting meetings with CEO. Serves as the point of contact for the CEO.

Fraud Claim Management:

• Manages all fraud and missing package claims. Also avoids refunds through effective customer service.

Shopify:

• Products, Descriptions, Weights, Origin, Variants, and pricing per CEOS’s approval. Also, schedules sales and discounts as forecasted based on inventory stock.
• Maintains all sales orders, exchange request, via Shopify.

Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.

We are an Equal Opportunity Employer. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or genetics.

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