Are you ready to make a positive impact in the lives of vulnerable individuals? Join our team at The Center in Hollywood. As a Manager, of Operations, you'll be a vital support system for our clients, helping them on their journey towards holistic wellness, housing, care, and more.

Position Overview

This position is responsible for working directly with the Director of Operations to oversee the day-to-day operations of the organization. This position will provide oversight and coordination of Facilities, Grants, Contracts, Front Desk, Kitchen coordination. As well, as third-party vendors and work closely with other managers and staff of the Center’s other divisions and departments.

Full-Time - Monday to Friday

Salary: $76,232.00

Career Ladder

This position is part of the managerial career ladder at the Center, which includes the Manager of Operations, Senior Manager of Operations, and Assistant Director of Operations. This position differs from higher classified positions as this position is the entry-level position in the management series.

Essential Functions

• Directs, manages, develops, and mentors assigned staff.
• Provides supervision for Front Desk Coordinator and Kitchen Coordinator
• Maintains communication and relationships with third-party vendors. Such as safety ambassadors, IT staff, and cleaning service personnel.
• Assists with the development and maintenance of policies/protocols to create systems and structures that improve efficiency and effectiveness.
• Oversees and manages a variety of complex operational programs.
• Collaborates with program staff to improve workflows
• Cultivates leadership skills in staff, and promotes employees to team leads roles.
• Working knowledge or quick adaptability to the following software programs, such as Gusto, ADP, Beneficial State Bank, bill.com, Divvy.com, Slack, Xero, etc.
• Provides advice and counsel to the senior leadership team on a variety of operational issues facing the organization.
• Acts as a resource for staff in problem-solving and resolution of complex issues and connects staff with appropriate resources when necessary.
• Works on and participates in several special projects for the Center.
• Researches several issues related to operations and provides feedback and recommendations to Center leadership.
• Continuously reviews operations from an analytical and efficiency standpoint and provides recommendations to increase efficiency in the department.
• Partners with other divisions in the organization and works on cross-functional teams representing the operations division and providing feedback and insights.
• Participates in partner meetings with external agencies and with funders.
• Participates in biweekly meetings with senior leadership and one-on-one weekly meetings with direct supervisor.
• Ensures compliance with all contractual regulations, policies, procedures and applicable laws and keeps abreast of any changes affecting the organization.
• Assists departments in understanding contract compliance and educates programmatic departments on outcomes and partners with programs to ensure compliance.
• Coordinates with the compliance manager in providing guidance on various compliance issues throughout the organization.
• Supports the facilities & procurement manager to ensure all facilities and agency wide procurement needs are being met and ensuring compliance with all facility regulations.
• Supports the facilities manager in working with third party vendors and contractors to ensure facility upkeep and maintenance.
• Partners with the Center’s HR business partner to execute and cross train staff on payroll process
• Monitors the budget for specific programs and provides all required financial documents to the Finance department for billing and account resolution.
• Assists departments in understanding their budgets and provides guidance on budget related issues.
• Coordinates with the grant coordinator on applying for, managing and executing grants.
• Works closely with the Director of Programs to help resolve operational issues that cause program strain

Other Functions

• Attends policy and funding meetings with funders as necessary.
• Sits on and participates in organizational committees as necessary.
• Participates with executive leadership in the contracting process.
• Attends conferences and seminars to maintain ongoing training and education opportunities in leadership skill development, human resources practices, and homeless services.
• Performs all other related duties as requested.

Education & Experience

• Bachelor’s Degree is required.
• Two or more years of experience working in two or more functions of operations such as facilities, finance, contracts, compliance or grants management. Experience in programming, human resources, and information technology is beneficial but not required. Experience in supervising staff or managing people, or overseeing large projects and coordination of multiple staff is required.
• Any equivalent combination of education, experience, or training that has prepared the incumbent to perform the essential duties of the position.

Knowledge, Skills and Abilities

The position requires the following knowledge:

• Advanced knowledge of homeless services and working with the homeless population and the regulations, laws, and policies related to this work.
• Thorough knowledge of managing government contracts and ensuring compliance with program outcomes.
• Advanced knowledge of program financing and budgeting.
• General knowledge in various areas of operations such as contracts, compliance, grant writing.
• General knowledge of safety guidelines to ensure the safety of staff when performing outreach functions.

The position requires the following skills:

• Basic computer skills to order supplies and communicate electronically any issues to management.
• Program and project management skills to be able to map out programming goals and manage the program and staff to ensure appropriate outcomes.

The position requires the ability to:

• Perform data analysis on programming and be able to interpret and present data.
• Work independently with a strong attention to detail.
• Communicate appropriately both verbally and in writing to a variety of internal and external stakeholders.
• Provide customer service to internal and external stakeholders.
• Positively engage staff in the resolution of case management issues.
• Work in a highly collaborative team environment.
• Understand, demonstrate and promote the Center’s values and model those values in the performance of all duties.

Licenses & Certifications

Successful completion of a professional certification or designation program in one of the areas of operations is required within 12 months of employment.

Special Requirements

Successfully pass a background check.

Working Conditions

This position requires extensive walking. Must be able to lift 20 pounds on a frequent basis. Work both indoor and outdoors in a variety of weather conditions. Primarily work in an office building setting with a quiet noise level.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This description does not constitute an employment agreement between the Center and the employee and is subject to change by the Center as necessary.

This program is available to all, without regard to race, color, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, genetic information, and military service.

Job Type: Full-time

Pay: $76,232.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Experience:

• Nonprofit management: 2 years (Required)

Ability to Commute:

• Los Angeles, CA 90028 (Required)

Ability to Relocate:

• Los Angeles, CA 90028: Relocate before starting work (Required)

Work Location: In person