We are looking for several energetic, full-time Customer Service Representatives to add to our team. The right candidate will be responsible for processing property and title releases, verifying and entering police tow sheets, entering pertinent title information into the database, as well as assisting customers in person and on the phone. If you enjoy problem-solving, helping others by providing great customer service, and can communicate well, this position is for you!

WHAT IS REQUIRED TO BE A TOW YARD CUSTOMER SERVICE REPRESENTATIVE

Face-to-face customer service skills (preferred) and someone who is not afraid to go out in the storage yard and help if needed. We place great pride in achieving customer satisfaction, so the following is required to work with us:

· Excellent customer service skills

· Ability to work independently and on a team

· Proficiency with Microsoft Outlook and Microsoft Word

· Strong attention to detail

· Data entry

· Basic math and cash handling skills

· Must pass a Pre-employment drug screening

· Must pass a background check

· Willingness to learn and take direction

· Professionalism

JOB DUTIES

Some job duties include but are not limited to:

· Providing excellent customer service

· Answering customer questions in person and on the phone

· Input various forms and documentation accurately into our proprietary software

· Ensure the customer has all the proper documentation at time of vehicle release

· Verify accuracy of invoice and collect any fees that are due

· Cash handling and deposit reconciliation

· Light cleaning of the lobby and office areas as needed

· Other duties as assigned

BENEFITS

· Full benefits after 90 days, including Health, Dental, Vison, Life and Disability Insurance

· Paid time off / Sick time after 90 days

· 5 Paid Holidays

· 401(k), including matching

· Monthly 30 gallon personal gas allowance after 90 days

WHO IS ALL CITY TOWING

We are an innovative 25-year old company whose goal is to raise the standards for our industry while providing prompt and professional service to our customers.

WHY WORK FOR ALL CITY TOWING

· $18 an hour to start

· All training is paid and we offer full benefits after just 90 days of employment.

If you are looking for growth opportunities and want to develop your career, we can help with that too!

HOW TO APPLY

Getting started is easy – just follow the instructions on this page. Your resume will be immediately sent to our hiring team. Additional information will be required from you if you are selected for the next step in our process.

ALL CITY TOWING is an Equal Opportunity Employer and a drug-free workplace.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person