Alberici Constructors, Inc., a leading firm in the construction industry with annual revenues exceeding $1B, and most recently ranked the 30th largest General Contractor in the United States, is searching for a Helpdesk/Technical Support Analyst Intern to assist our technology services helpdesk.

For over 100 years, Alberici Companies have served countless communities through the development of hospitals, clean energy processing centers, infrastructure and food manufactories amongst others. At Alberici, we are proud of the quality of life our buildings bring to families throughout North America. Working at Alberici means satisfaction in knowing the work we do improves the lives of others. In turn, we continually invest in the development of our employees to provide them with fulfilling careers.

Come build your career with Alberici -- where tomorrow gets built today.

Essential Duties and Responsibilities

• Configures and installs computer hardware and software.
• Maintains IT work areas.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Remains abreast of changes in user and system software and hardware requirements.
• Provides first level end-user support.
• Maintains IT helpdesk ticketing system.

Management Responsibilities

None.

Additional Duties and Responsibilities

• Supports and adheres to the matrix organization format.
• Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
• Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
• Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
• Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
• Performs other duties as assigned by the Supervisor.

Education, Experience, and Skills

Collegiate status with a focus in information technology or related field.

Technical and Mental Skills

• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Writes routine reports and correspondence.
• Speaks effectively before groups of customers or employees of organization.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
• Organizes and manages time, duties, and activities efficiently.

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