CLASS DEFINITION: Under the direction of the Information Systems Manager, this person performs technical work involving information technology services, develops training content, and trains Court staff.

JOB DUTIES:

· Develops training materials, including outline materials, presentations, course handouts, and lesson plans.

· Delivers in-person and virtual technical training curriculum for Court staff.

· Provides frontline support of all IT services for the 22nd Judicial Circuit Court, including Help Desk functions.

· Identifies emerging training needs, assesses technical readiness, and develops tailored training content to address Court needs.

• Develops, updates, and maintains manuals, team knowledgebase, and technical documentation.
• Supports and develops training materials for all Court applications, including the case management system, Microsoft Office products, and any other software approved by the Missouri Court Automation committee.

· Diagnoses and routes user requests and problems to appropriate team members for resolution.

· Installs, configures, maintains, and troubleshoots computer hardware, software, and peripherals.

· Troubleshoots issues, identifies ongoing, recurring problems, and recommends technical solutions.

· Tracks, responds, and resolves end-user trouble reports and service requests via the Help Desk phone and email.

• Performs other related duties as requested.
• KNOWLEDGE SKILLS AND ABILITIES:
• Knowledge of computer hardware, software, and peripherals in a Windows environment.
• Expertise in Microsoft Office products.
• Considerable knowledge of the technical troubleshooting techniques and problem-solving.
• Previous experience in technical training.
• Previous experience in curriculum design and content development.
• Excellent verbal and written communication skills.
• Previous call center or virtual classroom management experience desirable.
• Outstanding customer service skills.
• Knowledge of justice systems desirable.

MINIMUM EDUCATIONAL AND EXPERIENCE QUALIFICATIONS: Bachelor’s Degree from an accredited college in information systems or a directly related field and at least one year of full-time paid experience in an information systems position; OR a high school diploma or equivalent and a minimum of 3 years full-time paid experience working in an information systems position; one year of which must have been in a training and development capacity.

Must be at least 21 years of age. EOE

Job Type: Full-time

Pay: From $54,860.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person