175 Customer Service Representative Jobs in Baltimore, MD
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AdNet AccountNet is Hiring a Remote Customer Service Representative
Primary Duties:
Successful candidate will respond to customer inquiries and requests for information, provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.
Candidate must have high volume call center experience and be able to expedite assistance while simultaneously navigating multiple systems. Accurately document interactions, utilize internal and client systems, interpret screens, update screens, and enter contact notes in automated systems accurately and expeditiously.
Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
Minimum Qualifications:
CSRs shall have at least one (1) year of Customer service experience, with the ability to handle high volume inbound calls.
A high school diploma or GED is required. Associate degree or Degree in progress preferred.
Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and customer service skills and experience.
Preferred Skills/Experience:
Ability to navigate in up to seven separate systems and up to three systems simultaneously.
Ability to navigate and update systems in Windows.
Ability to convey information and direction for multiple programs during a single interaction.
Previous experience as a call center customer service representative.
Professional Skills:
Strong verbal, interpersonal and written communication skills required.
Team player with the ability to work in a fast-paced environment.
Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
Schedule: M-F 9:00 - 5:30 PM EST
Pay Rate: $17.00 per hour
Location: Fully Remote
Job Summary
Full Time
Business Services
$38k-48k (estimate)
04/05/2024
04/18/2024
adnetp3.com
BALTIMORE, MD
<25
1990
ELIZABETH D CERULO
<$5M
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, CSR, Written Communication, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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