ABOUT ADACTION

Since AdAction’s founding in 2013, we’ve been a leader in performance based mobile app marketing. We work with well-known brands and app developers, focusing on providing premium users at scale to clients worldwide. Our team continually strives to provide the best service and solutions to our clients through collaborative partnerships, innovative ideas and strategic decision making.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our products and teams better. AdAction is looking for employees who thrive in an autonomous work environment, seek out ways to meaningfully contribute to our shared success and embrace growth both personally and professionally. 

We are a remote first company with talent centers in Denver, Austin and Chicago. Come join a diverse community of highly motivated and growth-oriented individuals, looking to make an impact in the AdTech space.

Our employees also enjoy perks and benefits like:

• Health, vision, and dental insurance

• Up to 6% 401k match with no vestment period

• Generous PTO company holidays

• 16 weeks paid parental leave

• Flexible and remote first work culture

• Weekly UberEats credit

• Home office stipend

• Annual learning and development stipend

• Annual wellness stipend

POSITION SUMMARY

As a Customer Operations Coordinator, you’ll become an integral part of our team, engaging directly with customers daily across a range of our products while also tackling various operational tasks to support their needs. Your role will involve investigating customer inquiries, collaborating with our tech team to address trends and issues and ensuring exceptional customer service to leave our customers satisfied. Additionally, you'll play a key role in evaluating and mitigating fraudulent activity to uphold the quality of traffic delivered to our partners. The ideal candidate will be inquisitive, motivated and innovative in their efforts to solve problems and improve efficiency of our processes.

This position follows a Wed-Sun schedule to bolster our existing customer operations team's coverage.

Responsibilities

• Respond to customer inquiries via email and support ticket channels for multiple AdAction products.

• Assist customers by providing clear explanations of product functionality in layman's terms.

• Collect information from customers to distinguish between larger issues and user errors.

• Escalate recurring errors to the product team with detailed explanations.

• Identify operational inefficiencies and provide insights to product managers for process automation.

• Respond to product Google Play Store reviews and direct users to proper channels as needed

• Stay informed about product and competitor developments to contribute to process improvements.

• Foster positive relationships with customers and partners.

• Utilize data to evaluate and act upon fraudulent activity in our user base.

Experience and Qualifications

• Bachelor's degree required.

• 1 year of customer-facing experience; corporate customer-facing experience with email and support ticket correspondence is ideal.

• Proficiency in Microsoft Office Suite and Google Suite.

• Excellent verbal and written communication skills.

• Strong attention to detail and pattern recognition.

• Ability to approach problems creatively and communicate technical information effectively to non-technical audiences including customers.

• Exceptional organizational skills.

• Demonstrated patience, especially in handling frustrated customers.

• Ability to work independently and maintain high productivity levels.

• New graduates or early career professionals are encouraged to apply!

The expected base pay range for this position is between $40,000 - $55,000 per year. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.