Position Summary

The Coordinator is responsible for planning, coordinating, directing and managing the daily site activities of the assigned work by Supervising the Patrol Officers. The Coordinator will assist the Director in managing efficiency ensuring the on-site patrol services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolio. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you communicate company goals as well as identify and hire new team members that align with Signal’s vision and purpose?
• Strategic Planning: Effective engagement, planning and execution of daily Patrol responsibilities while meeting established deadlines. Can you effectively maintain labor and patrol efficiencies while balancing Signal’s commitments to the Client’s business needs?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Responsibilities:

• The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
• Operational KPIs direct accountability: Labor Efficiencies (including overtime), Patrol Completions, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days. Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Dedicated Shift.
• Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, Coaching, and communication, etc.
• Works alongside the Director through the hiring, onboarding process and reviews.
• Works to continuously improve the processes, quality of service, and operational efficiency.
• Supports and oversees officer continued development and performance management.
• Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Responsible for overseeing maintenance and condition of all Franchise equipment.
• Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues.
• Notifies Director of issues in the field, or internally, for timely leadership follow up.
• Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.
• Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.

Requirements:

• 21 years of age or older
• High school diploma or GED
• Bachelor’s degree preferred

*

• Employment is contingent upon the results of background check and drug screen
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds
• Must have valid driver’s license and good driving record
• Must have reliable transportation

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Overview:
We are seeking a highly skilled and experienced Security Coordinator to join our team. As a Security Coordinator, you will be responsible for ensuring the safety and security of our premises, employees, and visitors. You will play a crucial role in implementing security measures and protocols to prevent unauthorized access and maintain a secure environment.

Responsibilities:
- Develop and implement security policies, procedures, and protocols
- Monitor surveillance systems, including CCTV cameras, to detect and prevent security breaches
- Conduct regular patrols to ensure the premises are secure
- Respond to alarms and investigate disturbances or suspicious activities
- Coordinate with law enforcement agencies in case of emergencies or incidents
- Train and educate employees on security procedures and emergency response protocols
- Conduct risk assessments to identify potential security threats or vulnerabilities
- Maintain accurate records of security incidents, investigations, and corrective actions taken
- Collaborate with other departments to ensure compliance with security standards

Experience:
- Proven experience as a Security Coordinator or similar role
- Strong knowledge of security protocols and procedures
- Familiarity with CCTV systems, access control systems, and other security equipment
- Ability to handle emergency situations calmly and effectively
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- CPR, First Aid, or other relevant certifications preferred
- Experience in loss prevention or law enforcement is a plus

If you are a dedicated professional with a passion for maintaining a safe environment, we encourage you to apply for the position of Security Coordinator. Join our team and contribute to creating a secure workplace for our employees and visitors.

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per hour

Expected hours: 42 – 45 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Schedule:

• 10 hour shift
• 12 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends only

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: In person