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Technical Support Specialist Intern
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$72k-94k (estimate)
Intern 1 Day Ago
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Hilton Grand Vacations is Hiring a Technical Support Specialist Intern Near Orlando, FL

There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
The HGV Intern will participate in a ten (10) week, (June 3rd - August 9th), immersive experience that will provide insight and competence into a designated Business Unit at Hilton Grand Vacations. Interns will gain work experience through project involvement, job shadowing, cross-departmental interactions, hands-on training opportunities, etc. Over the course of the program, Interns will be required to participate in several development opportunities through scheduled trainings, sales gallery and contact center tours, community outreach and corporate events. The program will culminate in a group presentation to a Senior Leadership panel.
The HGV Intern will be responsible for the following tasks:
  • Learn the processes and procedures for their designated business unit.
  • Attend a Sales Presentation and gain an understanding of the overall sales process
  • Prepare a final report outlining work on assigned projects to a panel of senior leaders at the end of the program.
  • Attend multiple development opportunities (both in-person and virtual) as outlined in the program.
  • Ability to multitask and effectively handle contending priorities.
  • Strong communication skills, both verbal and written.
  • Always model the Hilton Grand Vacations Values when interacting with guests both internal and external.
  • Strong computer skills and familiarity with Microsoft Office Product Suite.
  • Participate in a local community outreach event with assigned cohort group in alignment with Hilton Grand Vacations' Corporate Social Responsibility platform.
  • Strong analytical skill
  • Strong customer service attitude with excellent communication skills (written and verbal)
  • Ability to translate technical knowledge for non-technical audiences
  • Excellent technical problem solving skills with an aptitude to interpret technical instructions.
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Currently pursuing a 4-year Undergraduate Degree (Working toward or recently completed an IT related degree)
  • 1 year of technical support experience or related field
  • PowerPoint, Excel, Outlook experience will be necessary.
  • Intern should also have well-rounded experiences beyond classroom work.
  • Attention to detail, organized and ability to multitask.
  • Strong written and verbal communication skills.
What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to encourage the best in us, we empower Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through encouraged ownership, continual evolution, and a dedication to uphold the highest standards, Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

JOB TYPE

Intern

SALARY

$72k-94k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

05/10/2024

WEBSITE

hiltongrandvacations.com

HEADQUARTERS

MIAMI BEACH, FL

SIZE

1,000 - 3,000

FOUNDED

2011

CEO

EVA BORSOS

REVENUE

$200M - $500M

INDUSTRY

Accommodations

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