Position Summary:

Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.

Position Responsibilities

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with board of directors.
• Standardize operating procedures for our onsite and Del Webb communities.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; complete all properties quarterly.
• Provide Leadership & Direction to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain AM update sheet with communication dates and notes.
• Update watch-list with concerns.
• Attend Annual Meetings and Emergency Meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend manager for incentive program to Regional Director.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Director.
• Conduct bi-weekly meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards R-drive verification of Communities.
• Attend property tour/inspection have all properties completed quarterly and document tours.
• Review Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Monitor budget preparation.
• Review Community Websites.
• Review SharePoint Task Lists.
• Attend transition turnover meetings from Developer Division or New Community.
• Fill in or assist on communities that may be without a manager for a time due to extended leave or vacant position.
• May require some travel. 

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.

• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Minimum Requirements:

• High school diploma or GED and five (5) years of full time, paid, professional experience in a Community Management role encompassing all of the following:
• Proven success in a supervisory role.
• Thorough knowledge of the HOA Management industry.
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Vendor management.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Valid driver’s license.

Non-essential Skills, Experience and Certifications (Preferred):

• CMCA, AMS or PCAM

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.