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This is a 3-day-a-week hybrid position based in our office in northwest Austin, TX, just south of Cedar Park.
Summary:
Come be part of a team that will challenge and inspire you! 360Connect is a growing B2B lead generation company that has been in business since 2005.
We want to add to our client success team, which oversees the long-term, trusting relationships we have built with our clients. Each of our Client Success Managers is a supportive partner to our existing customers. Our Client Success Managers are professionals responsible for developing a positive customer experience and fostering healthy working relationships.
Our ideal candidate will work on behalf of the business and the client, has strong customer service experience, is familiar with CRM software, and understands how to maintain and grow relationships.
Who We Are:
At 360Connect, we help our clients solve one of the most challenging problems in business – acquiring new customers. We do this by providing "marketing in a box" where we find, qualify, and deliver sales-ready prospects to our clients. On average, our clients see a $7-to-$15 return on every $1 spent on our service and rate us at 4.5 stars on Google Reviews.
As one client said, "360Connect leads help put us on the 20-yard line...and every little bit helps these days!"
To learn more about us, check out our website at www.360Connect.com.
We have a diverse team of hard-working, fun-loving individuals. We believe in six core values, which include:
1. Do what it takes to deliver excellent results.2. Bring a proactive, solution-oriented attitude.3. Act with integrity and respect.4. Communicate directly and honestly.5. Do what you say you are going to do.6. Always learn and try new things.
We "walk the talk" on our core values at 360Connect. The Austin-American Statesman has named us a "Best Places to Work" for TEN years in a row. Additionally, we are the only digital company in Austin to have received the award more than once!
Does this sound like a place you would like to work? We would love to talk to you!
What You Will DO:
The responsibilities of the Client Success Manager include:
Skills & Job Requirements:
Job Type: Full-time
Benefits:
Full Time
$95k-134k (estimate)
11/22/2023
04/24/2024
360connect.com
Austin, TX
50 - 100
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
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Must understand client needs and offer solutions and support.
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Step 3: View the best colleges and universities for Client Success Manager.