28 Helpdesk Support Engineer Jobs in Chicago, IL
SORT BY
M
S
S
1
R
H
E
G
F
I
Y
S
G
M
V
S
B
R
T
A
H
E
D
C
G
S
M
P
Helpdesk Support Engineer
$101k-129k (estimate)
Full Time | Business Services
3 Months Ago
1Rivet is Hiring a Helpdesk Support Engineer Near Chicago, IL
Responsibilities will include:
● Sense of ownership for the end user desktop environment including managing end user expectations, maintaining, and supporting the modern desktop operating environment.
● Ensure performance of the Modern Desktop components to an SLA level and report on it
● Work with CTO, ISO, and other technology resources to maintain an overall Modern Desktop end user support operating strategy
● Assists with all disaster recovery and business continuity planning activities
● Works with CTO, ISO to ensure compliance with SEC, FINRA and other regulations; assists with gathering information for audits
Experience:
● 3 years in deploying Microsoft technologies.
● 2 years delivering Microsoft Modern Desktop technologies such as Windows 10 devices, Microsoft Endpoint Manager (MEM, formerly Intune), SCCM, and AD/AAD, multi-factor authentication (MFA), conditional access (CA)
● Demonstrates the ability to work in a fast-paced complex environment where organizational skills are essential. ● Experience in testing, troubleshooting, commissioning, and documentation of installed and integrated deployments, on-site or remote. Excellent documentation practices are essential.
● Possesses excellent collaboration skills and ability to interact with end-users, vendors, and other teams to successfully identify and resolve issues.
● Thought leadership on how to best support our end users with emerging trends, process improvements and Microsoft tools and products.
● Good problem-solving skills, with an ability to work autonomously or with minimal supervision.
● Excellent written and oral communication skills, detail oriented, pays attention to subtle nuances and needs of individuals, especially executives.
● Desire for continuous learning and improvement
Education:
● Four-year degree in Information Technology, Computer Science, or other relevant fields (or work equivalent) Bonus Points:
● Microsoft O365 and Azure technologies, including but not limited to:
● Threat Protection - (Advanced Threat Analytics, Defender Advanced Threat Protection, Threat Intelligence)
● Information Protection - (Azure Information Protection, Data Loss Prevention, Cloud App Security)
● Security Management – (Azure Security Centre, O365 Security, Compliance Centre, Windows Defender Advanced Security Centre)
● Other core O365 services including Teams, SPO/OneDrive, EXO
● Azure DevOps, Git, repos, pipelines, pull requests
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$101k-129k (estimate)
POST DATE
01/06/2024
EXPIRATION DATE
04/30/2024
WEBSITE
1rivet.com
HEADQUARTERS
Reston, VA
SIZE
100 - 200
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
