The Entry-level IT Support Engineer will assist our Lead IT Engineer in addressing various needs of the company and its employees regarding IT-related accounts, devices and systems including but not limited to network systems, surveillance systems, PCs and laptops, copy and printing machines, cell phones and office telephone systems. This role involves troubleshooting and resolving any issues or errors related to these technologies, as well as implementing and maintaining the company’s data and intelligence systems. 

· Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions. 

· Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision. 

· Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc. 

· Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved. 

· Provide highly efficient support to resolve helpdesk tickets. 

· Document incidents and resolution details. 

· Troubleshoot, repair and/or upgrade components or software related to IT devices. 

· Perform SAP system configuration and troubleshooting. 

· Manage employees’ work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts. 

· Assist with setting up, monitoring, and updating employees’ access to the company properties, devices, and systems following the company’s policies.

· Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc. 

· Provide training for IT devices and software for new and existing employees. 

· Perform other IT Administration tasks as assigned.