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Newport Hospitality Group, Inc. is Hiring a Night Audit Supervisor Near Malvern, PA
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
- Auditing Duties:
- Audit daily guest ledger
- Training of all new audit team members
- Collect entries from all departments
- Verify and balance entries
- Rectify discrepancies
- Ensure accurate folio charges
- Prepare management reports
- Guest Representative Duties:
- Smile and continuously project a helpful attitude
- Provide the highest quality of service to the customer at all times
- Stay current on all emergency procedures and acts accordingly
- Greet and register guests and provide room assignments, accommodating special requests whenever possible
- Assist in the pre-registration and blocking of reservations
- Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy
- Handle guest check-ins and check-outs efficiently, in a friendly and professional manner
- Provide information to all guests in a courteous and informative manner; Will not volunteer information about guests or associates - only indicate whether or not they can be reached
- Handle complaints courteously, when necessary, relay through supervisor for appropriate action and enter in the follow up (target 100) log
- Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
- Communicate with incoming shift by logging pertinent information in the front office log
- Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift
- Complete appropriate shift checklist daily
- Keep housekeeping informed of any special requests (per Hot Sheet), late checkouts, and special need areas in the hotel
- Answers transfers, recalls, and all incoming calls in a timely and friendly manner
- Receive and transmit mail, phone calls, and written messages for guests (in absence of voice mail system)
- Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions
- Serve food, non-alcoholic and alcoholic beverages when bartender/cook are not on duty
- Assist guests in obtaining information; call airlines, rent-a-car, companies, etc.
- Post room charges, food and beverage charges, phone charges, and compute guest bills using PMS. Collect payments and make changes for hotel guests following all handling procedures as required
- Ensure adequate key cards are available for assignment of guestrooms
- Attend to special service requests including securing of guest valuables in safety deposit boxes
- Assure that complimentary amenities are delivered to VIP’s at the time required
- Promote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate NHG products/services
- Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryers
- Keep the front office area neat, clean, and free of safety hazards
- Maintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle each
- Be knowledgeable of AAA and its benefits and any current promotions being offered, as well as all special promotions offered by NHG
- Responsible for proper telephone etiquette
- Develop a thorough knowledge of the hotel's PMS. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy
- Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department
- Wear proper uniform and name tag at all times in accordance with the standards of appearance
- Contribute to and support the hospitality programs and training seminars to ensure their success. Continue to practice skills taught
- Attend monthly front office meetings
- Perform required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook
- Perform all other duties as assigned by management
- One year of bookkeeping and or general accounting experience
- One year experience in a customer service role
- Neat, clean, and professional appearance
- Strong computer and Internet skills
- Organized and detail oriented
- Professionalism beyond reproach
- Pleasant and helpful demeanor
- Outstanding moral, ethical character
- Fluent English-speaking and writing skills
- Physical stamina to stand on feet throughout shift
Job Summary
Full Time
05/13/2024
07/12/2024
newtownwilliamsburg.com
WILLIAMSBURG, VA
25 - 50
Private
$10M - $50M
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The job skills required for Night Audit Supervisor include Accounting, Front Office, Guest Service, Customer Service, Auditing, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Night Audit Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Night Audit Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Night Audit Supervisor positions, which can be used as a reference in future career path planning. As a Night Audit Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Audit Supervisor. You can explore the career advancement for a Night Audit Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Audit Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Audit Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Audit Supervisor job description and responsibilities
Develop annual audit plan and coordinate audit activities.
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Perform audits for business operations, finances, compliance with policies and procedures.
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Oversee audit planning and reporting activities according to established policies.
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Supervise audit team to ensure quality and on-time delivery.
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The audit supervisor reviews the report and makes notes of any questions or concerns that they may have.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Audit Supervisor jobs
Strong background and experience with audit methodologies and techniques.
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Step 3: View the best colleges and universities for Audit Supervisor.
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