Front Desk Associate- PM FT

SpringHill Suites Centreville

5920 Trinity Pkwy, Centreville, VA, 20120

Job Summary:

The Front Desk Associate- PM FT is responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, answering phone calls, making reservations, and ensuring guest satisfaction. This position requires a high level of professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer phone calls and make reservations
• Handle guest complaints and ensure guest satisfaction
• Assist guests with luggage and other requests
• Maintain a clean and organized front desk area
• Perform other duties as assigned by management

Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and other computer programs
• Flexible schedule, including weekends and holidays

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, stoop, and reach