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safenest is Hiring a Donation Call Center Lead Representative Near Las Vegas, NV
- Update donor information in SafeNest’s software systems.
- Provide exceptional customer service.
- Consistently promote the mission of Safe Nest when soliciting donations.
- Startup and work with the Call Center Dialer.
- Assist with building driver routes in routing software.
- Assist drivers with address checks and any help needed on the routes.
- Cover breaks and lunches when needed for Front Desk.
- Train new Call Center Representatives.
- Manage the daily processes of the Donation Call Center.
- Work within Microsoft Teams to communicate with fellow co-workers.
- Manager/Supervisor experience preferred.
- Experience in leading and coaching a team.
- Experience in customer service is essential.
- Managerial experience is a plus.
- Ability to talk on the phone for long periods of time.
- Ability to handle call rejection and difficult situations.
- Ability to handle repetitive script.
- Ability to speak in a calming and inviting voice.
- High School Diploma or equivalent.
- Proficient in English: Good knowledge of additional languages a plus.
- Basic computer skills with Excel knowledge.
- Technological abilities with knowledge of telephone equipment and relevant computer programs.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to handle different personality types.
- Ability to work well not only as part of a small, dynamic team, but also independently.
- Ability to work remotely and be self-driven and motivated.
- Ability to communicate effectively both verbally and written in a positive and professional manner.
- Adaptability to changes in the work environment.
- The physical demands and work environment are representative of that which will be required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate office noise but may vary on occasion if circumstances require.
- Regular attendance during regularly scheduled business hours is expected. However, this position requires occasional flexibility in work hours as needed to accomplish department goals and objectives.
- Ability to work remotely approximately 75 % to 90 % of the time but in the office when required. The hours will be from 8:00 am to 5:00 pm with an hour lunch Monday through Friday.
- Must be able to perform essential functions of the job.
- Must be able to lift 25 lbs.
Job Summary
Full Time
Civic & Environmental Advocacy
$37k-47k (estimate)
05/10/2024
07/08/2024
safenest.org
MESQUITE, NV
25 - 50
1977
GLEN HORLACHER
$5M - $10M
Civic & Environmental Advocacy
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About safenest
Serving Clark County since 1977, Safe Nest is Nevadas largest and most comprehensive charity devoted solely to domestic violence issues. Safe Nests programs are concentrated in four areas of service: advocacy, counseling, prevention and shelter. Our shelter homes are maintained in undisclosed locations for the safety of abuse victims and their children, and all services are provided with confidentiality as a high priority. Our goal is to assist families from crisis to healing, while empowering victims toward self-sufficiency in violence-free lives. Safe Nest provides services for victims towar ...
d self-sufficiency in violence-free lives. To break the pattern of domestic violence, Safe Nest provides services for victims, batters and their children. Prevention programs focus on children, teens, and young adults.
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