Torch Technologies is currently seeking an Applications Software developer (Journeyman) for our EPASS GB contract, supporting the Field Assistance Service (FAS) at Maxwell Gunter AFB in Alabama. Remote applicants are encouraged to apply. 

The Field Assistance Service (FAS) provides consolidated 24/7/365 system support to the warfighter worldwide. We accomplish this by serving as the primary point of contact for help desk support for over 450 DoD CONUS and OCONUS sites, providing enterprise-wide systematic troubleshooting, mature repeatable processes, and total ticket visibility. The FAS provides customizable incident management, deficiency tracking, enterprise-wide metrics and trend analysis, user message notification, and automated call distribution support to the Department of Defense and mission partners. 

Bachelor’s or Master’s Degree in a related field and at least three years of experience in the respective technical/professional discipline being performed, three of which must be in the DoD OR, seven years of directly related experience with proper certifications, five of which must be in the DoD.

BMC Remedy Requirements: Primary Experience developing, debugging, and testing customized Remedy workflow on one or more medium to large Remedy instance(s), Minimum 7 years AR System v9 or higher, Minimum 4 years Remedy ITSM v9 or higher Servicedesk, Discovery, Smart IT, Digital Workplace, Atrium/CMDB, Minimum 7 years Microsoft SQL Server 2014 and higher, Minimum 10 years SQL relational database management, Minimum 10 years Microsoft Windows Server 2008 and higher, Minimum 7 years APIs, OLEs, SSOs, .asp/java interfaces, Strong test script and report skills; strong requirements/design/change/implementation documentation skills; strong Remedy form, field, workflow, and permissions development and integrations; strong Remedy module to module interface and integration familiarity; strong Remedy API interface development to third party app skills.

Preferred experience: BMC Administration / Developer certification(s), Full BMC Remedy ITSM suite v18 or higher, One or more full BMC platform upgrades, HTML/.asp/.jsp website development, Familiarity with Air Force network infrastructure

Contractor shall ensure personnel performing activities have the appropriate, and remain current with, technical and/or management certifications to ensure compliance as directed by DoD 8570.01-M (Security )