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Technical Customer Service Representative

Hypercraft

Carson, CA | Full Time

$51k-67k (estimate)

5 Days Ago

Entry Level Electrical Assembly - NO EXP NECESSARY - ON THE JOB TRAINING AVAILABLE (Copy)

Hypercraft

Provo, UT | Full Time

$43k-55k (estimate)

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Engineering Intern

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Electrical Engineer

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Senior Electrical Engineer - Electric Vehicles (EV)

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Vehicle Systems Software Engineer

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Program Director for Vehicle Systems

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Entry Level Electrical Assembly/Build Technician (Monday -Thursday 4-10 Shifts)

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Software Intern

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Staff Battery Engineer

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Electrical Assembly/Build Technician I

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Inventory Specialist

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Drafting Technician / Engineer (Mechanical or Electrical)

Hypercraft

Provo, UT | Full Time

$55k-68k (estimate)

11 Months Ago

Wire and Harness Technician II

Hypercraft

Provo, UT | Full Time

$36k-48k (estimate)

11 Months Ago

Mar-Comm Manager

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Provo, UT | Full Time

$97k-124k (estimate)

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Customer Service Representitive

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Oceanside, CA | Full Time

$53k-70k (estimate)

0 Months Ago

Master Planner

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Provo, UT | Full Time

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0 Months Ago

Technical Customer Service Representative

Hypercraft Carson, CA

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$51k-67k (estimate)

Full Time 5 Days Ago

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Hypercraft is Hiring a Technical Customer Service Representative Near Carson, CA

Job Description

The Customer Service Representative will be responsible for completing a broad variety of tasks, including managing

sales channels, helping with technical questions, and supporting business activities. You are responsible for vetting

B2B opportunities, order entry, and offering solutions to customers who are facing technical challenges with our

products or drive systems.

KEY RESPONSIBILITIES

● Provide customer service support by clarifying the customer's request; assessing the situation;

selecting and explaining the most effective solution.

● Order entry and follow up with customers to review orders or projects.

● Pick, pack, ship orders as needed.

● Respond to shipping inquiries and answer order status questions

● Keen awareness of company policies and procedures while applying sound judgment within scope.

● Assist with placement of orders, refunds, or exchanges per company policies.

● Provide advice and technical assistance

● Managing workload, prioritizing urgencies

● Build LV harness according to schematics, diagrams

SKILLS REQUIRED

● Proficient with Excel, Word, Gmail-email, ERP and CRM programs (NetSuite and ZOHO respectively)

● Excellent understanding of an Automotive EV drive system and major components

● Prior sales and tech support experience

● EV build experience an major plus

● 12v audio installation experience (major plus)

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Job Summary

JOB TYPE

Full Time

SALARY

$51k-67k (estimate)

POST DATE

05/07/2024

EXPIRATION DATE

05/20/2024

Entry Level Electrical Assembly - NO EXP NECESSARY - ON THE JOB TRAINING AVAILABLE (Copy)

Hypercraft

Full Time

$43k-55k (estimate)

1 Week Ago

Engineering Intern

Hypercraft

Intern

$67k-81k (estimate)

4 Weeks Ago

Electrical Engineer

Hypercraft

Full Time

$85k-101k (estimate)

4 Months Ago

The following is the career advancement route for Technical Customer Service Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Representative. You can explore the career advancement for a Technical Customer Service Representative below and select your interested title to get hiring information.