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IT Helpdesk Technician

1Rivet New York, NY

$58k-72k (estimate)

Full Time | Business Services 5 Days Ago

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1Rivet is Hiring an IT Helpdesk Technician Near New York, NY

IT Helpdesk Technician

1RIVET helps guide customers on the road ahead. We are passionate about the services we provide, and our customers’ success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees.

Summary

An IT Helpdesk Technician plays a crucial role in providing technical support and assistance to end-users within an organization. They are responsible for resolving IT-related issues, ensuring the smooth operation of computer systems, networks, and software applications, and offering prompt and effective customer service. This role requires a combination of technical expertise, problem-solving skills, and excellent communication abilities. Responsibilities:

• Provide technical support and troubleshooting for desktops, laptops, and peripherals.

• Install, configure, and maintain computer hardware and software.

• Set up and maintain computer networks, including LAN and TCP/IP connectivity.

• Analyze and resolve technical issues related to computer systems and applications.

• Manage user accounts and permissions in Azure Active Directory.

• Utilize SCCM, Jira, and Remedy ticketing systems for incident management.

• Provide end-user training on software applications such as Microsoft Office. Required Qualifications:

• High School diploma or GED; a bachelor's degree in computer science or related field is a plus.

Preferred Qualifications:

• Proven experience as a Desktop Support Technician or similar role

• Strong knowledge of computer networking principles and protocols (TCP/IP)

• Strong experience with Azure Active Directory

• Strong experience with Servicenow • Proficiency in troubleshooting hardware and software issues

• Excellent communication skills and ability to provide technical guidance to non-technical users

• Ability to prioritize tasks and work independently in a fast-paced environment

• Knowledge of Microsoft Office Suite

At 1RIVET, we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$58k-72k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

07/08/2024

WEBSITE

1rivet.com

HEADQUARTERS

Reston, VA

SIZE

100 - 200

INDUSTRY

Business Services

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The job skills required for IT Helpdesk Technician include Troubleshooting, Technical Support, Problem Solving, Active Directory, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Helpdesk Technician positions, which can be used as a reference in future career path planning. As an IT Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Helpdesk Technician. You can explore the career advancement for an IT Helpdesk Technician below and select your interested title to get hiring information.