**Student Support Specialist**

76431BR

Campus: Tempe

Student Support Specialist

Job Description

ASUs Mary Lou Fulton Teachers College is seeking an innovative, forward-thinking, and student-centered individual for the role of Student Support Specialist. MLFTC Office of Student Services is responsible for providing exemplary academic advising and support to students in our graduate and undergraduate programs. Our team approach focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The Student Support Specialist is responsible for providing excellent service, administrative and operational support for graduate program admission, advising, and front desk services.

This position is based at the Tempe campus. Travel to other campuses may be required on occasion.

Job Family

Advising & Admissions

Department Name

MLFTC Student Services T

Full-Time/Part-Time

Full-Time

VP Code

PROVOST/WEST CAMPUS

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Depends on experience

Close Date

07-March-2022

Category

01

Essential Duties

* Provide oversight and support of the Tempe campus front desk, including office opening and closing procedures, answering of phones and greeting of guests, scheduling of appointments and meetings, office supply ordering and inventory management.

* Supervises student workers in the provision of front desk and administrative activities, including reception, answering phones, directing guests, appointment scheduling.

* Provide timely responses to Salesforce inquiries.

* Provide general administrative support to the advising and student success teams, including triaging of inbound student requests, running reports, conducting outreach, and data entry.

* Responds to student questions and concerns; ensures students are connected with appropriate advising, success coaches, or other college or university resource for assistance.

* Assists with planning and scheduling of advising events such as new student orientations, webinars, or other events.

* Coordinate and collaborate with Poly and West front desks to ensure coverage, staffing and resource needs are met.

* Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

* Experience providing administrative and/or programmatic support in higher education strongly preferred. (2 years)

* Experience working in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.

* Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.

* Experience working effectively in an environment subject to quickly changing priorities, and adapt to utilize new technology, practices, policies and methods.

* Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.

* Evidence of effective communicate both written and verbally with a wide variety of university constituents, including students, staff, faculty, and college/university administrators.

Working Environment

* Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.

* Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

* Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

* Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

* Ability to clearly communicate to perform essential functions.

* Consistent direction and feedback are provided to ensure stated goals and objectives are being achieved/met.

Department Statement

ASUs Mary Lou Fulton Teachers College creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton Teachers College prepares over 7,600 educators annually. MLFTC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFTC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFTC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASUs commitment to justice, equity, diversity and inclusion, MLFTC is committed to advancing systemic equity in our curricula, programming and institutional relationships. The colleges core value of Principled Innovation connects individual decision making to the pursuit of systemic equity.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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