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Job Title: Student Support Specialist
Employment Type: Full Time, 40 hours/week
Reports to: Customer Care Manager
FLSA Status: Non-Exempt
Who We Are
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
LIFE SURGE is seeking a passionate Student Enrollment Representative, who has a desire to help and encourage others. This person will play a crucial role in ensuring the satisfaction and success of our users. They will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform. Serving as the primary point of contact for users, demonstrating exceptional communication skills, they will utilize communication tools such as calls, texts, and live chats to help students succeed in their learning journey.
Essential Duties
Proactively welcome new students and take them through an exceptional admissions experience
Passionately deliver prompt and professional response to students via phone, email, text chat, live chat and other appropriate communication means
Troubleshoot, evaluate, resolve, and triage calls and support issues per company guidelines
Support all student access to applicable platforms including Online Student Communities and online student classes
Provide support activity, including resetting of passwords, software setup and internet connectivity
Support online classroom components including; Event management, recordings, instructor support
Provide feedback regarding the quality of online instructor delivery
Input data into student support tracking systems or CRM relative to online education and student support
Support reporting requests for management, and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness.
Support management via online classroom as it pertains to online education operations topics
Deliver software training to online instructors as needed
Qualifications
Work-related experience required in the areas of customer service, contact centers, customer support and database administration
Maintain a friendly and professional demeanor
Computer proficiency: Windows PC, Mac (helpful), Multiple Browsers, Internet Navigation, CRM Experience (HubSpot Preferred), Microsoft Office products, Entry level knowledge in computer hardware and software technology
Excellent oral and written communication skills required. Adept at providing accurate, professional, friendly, patient, composed and polite service when answering phones, monitoring/supporting virtual classrooms, answering emails and responding to verbal requests.
A desire to support students and apply critical thinking to resolve their issues.
Must be very detail-oriented, able to handle multiple tasks simultaneously and able to adapt to shifting priorities.
Adjust hours based on market-needs
Job Benefits
Health, Dental, Vision, Life, Holiday and Paid Time Off.
Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
Full Time
$45k-57k (estimate)
03/16/2024
06/12/2024
The job skills required for Student Support Specialist include Customer Service, Microsoft Office, Written Communication, Communication Skills, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Student Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Student Support Specialist positions, which can be used as a reference in future career path planning. As a Student Support Specialist, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Support Specialist. You can explore the career advancement for a Student Support Specialist below and select your interested title to get hiring information.