Description

Responsibilities:

• Receive and provide exceptional customer service to visitors and guests. 
• Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
• Assure all incoming and outgoing correspondence are typed, received, mailed and/or filed as required.
• Maintain a professional working environment and attitude
• Process paper flow in and out of Catering office.
• Maintain a filing system of reports and pertinent hotel records.
• Prepare/distribute Banquet Event Order (BEO) and change sheets as needed, attend daily meeting.
• Prepare/distribute Catering resumes, conference planning materials and any associated correspondence.
• Answer and forward guest requests, complaints, or questions in a courteous and timely manner.
• Assist Catering Sales Managers with in-house promotions and associate functions.
• Ability to accurately use various office software, experience with Delphi preferred.
• Prints reports, event summary, weekly 10 day, missing BEO report and event posting report.
• Assembles Catering promotion, sales and holiday menu kits.
• Processing amenity form request for Catering groups
• Promptly answers telephone calls for Catering department following standards using clear, positive and friendly communication.
• Fax and or mail contracts, BEOs, tax exempt forms, proposals, direct bill and credit application to clients
• Call Catering groups for guarantees if needed
• Process phone, internet, banners memo to Eng. Dept and manager.
• Process restaurant reservations, site visits for Catering groups
• Review Banquet Checks
• Responsible for TV Reader Board.
• Sends correspondence to clients (thank you, comment cards.
• Checking availabilities for meeting space if needed
• Updates menus and any necessary information in Delphi if needed
• Assist with client events as requested by department
• Maintaining constant sales lead status updates and maintaining the lead tracking system.
• Maintain department office area in a professional manner including supplies and equipment. Other duties, as required, to ensure the operational efficiency of the office.

Requirements

• Highschool diploma or equivalent.
• Hospitality and/or Sales experience preferred.
• Ability to work with a team in a fast-paced environment
• Strong attention to detail
• Previous work experience in hospitality or wedding industries is a plus but not required 
• Computer skills a must; literate in Microsoft Office, including Word, Excel and Microsoft Office
• Flexible work schedule to include some nights and weekends