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Service Representative
Schneider Electric Minneapolis, MN
Apply
$60k-73k (estimate)
Full Time 1 Day Ago
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Schneider Electric is Hiring a Service Representative Near Minneapolis, MN

Great people make Schneider Electric a great company.

Schneider's Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee ( Overtime).

This Field Service Representative position will sit within our U.S. Services business, specifically our Power Services team. Our Power Services team is the Original Equipment Manufacturer (OEM) for SquareD focusing on electrical distribution equipment inside of critical facilities.

As a Field Service Representative, a typical day for you might include:

* Servicing, installing, and repairing customer equipment.

* Performance of warranty work and start-up service.

* Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.

* Testing, calibration, checking, correcting, adjusting and part component replacement services on customer products.

* Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment.

* Technical support in product service, product training and applications including on-site audits.

* Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays. We have an ever-evolving catalog of products you may have exposure to.

* Document all required information for each site (technical report).

On some days, you may even:

* Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.

* Assist in the developing design modifications and implements modifications and provides installation support for the modifications.

* Develops and implements training courseware and provides training to customers and other service representatives.

* Travel for both training and to support job site requirements in other areas.

This may be the next step in your career journey if you have:

* Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline.

* 3-5 years of relevant mechanical, electrical and/or power distribution service experience, technical proficiency in electronic/electrical component theory.

* Experience writing reports and competency in presenting information and responses to managers, clients, and customers.

* The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.

* The ability to define problems, collect data, establish facts, and draw valid conclusions.

* Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems

* The ability to interpret blueprints and other service documents, including various electrical drawings.

* The capacity to move service equipment weighing up to 50 pounds

What we have for you:

Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

25.7bn global revenue

137 000 employees in 100 countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Job Summary

JOB TYPE

Full Time

SALARY

$60k-73k (estimate)

POST DATE

06/18/2024

EXPIRATION DATE

07/01/2024

WEBSITE

se.com

HEADQUARTERS

ROCKFORD, IL

SIZE

>50,000

FOUNDED

1836

CEO

JEAN-PASCAL TRICOIRE

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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About Schneider Electric

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advoca ... tes of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. www.se.com Follow us on: www.facebook.com/SchneiderElectric twitter.com/SchneiderElec twitter.com/SE_Careers instagram.com/schneiderelectric More
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The following is the career advancement route for Service Representative positions, which can be used as a reference in future career path planning. As a Service Representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Representative. You can explore the career advancement for a Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Representative job description and responsibilities

Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.

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Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

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Service representatives may also offer additional sales and products, sell products or services directly.

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Measure and analyse customer feedback.

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Service representative are responsible for addressing customer needs and ensuring they have a good experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

03/24/2022: Worcester, MA

Service representatives typically use a telephone, computer and other office equipment.

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Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.

02/16/2022: Columbus, MS

A good service representative should not waste customers’ time by keeping them waiting for too long.

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The best service representative must have a deep knowledge of how their companies’ products work.

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Step 3: View the best colleges and universities for Service Representative.

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